Torrero

Casino Manager

Torrero

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Management of the casino portfolio
  • Running tests, obtaining results, and performing detailed analysis on the success and impact of product improvements
  • Ensuring compliance alignment of the casino catalog for the UK, IOM, and Estonian licenses
  • Ensuring games configuration (bet limits, bonus contributions, thumbnails, etc.) and that all game-related regulations and requirements are met
  • Addressing product-related questions and issues in a timely and professional manner
  • Working closely with developers, CRM, and tech teams based on feedback received from partners
  • Working closely with Customer Support and handling Customer Service escalations
  • Collaborating with managers across the company to define and manage gaming platforms and product features
  • Handling ad-hoc requests and taking full ownership of tasks
  • Monitoring game performance across markets and platforms, identifying underperforming titles and optimisation opportunities
  • Managing relationships with game providers, including releases, issue resolution, and asset delivery
  • Ensuring accurate and appealing game display across front-end placements, categories, and recommendation areas
  • Reviewing and validating game assets (thumbnails, descriptions, tags) prior to publishing
  • Supporting marketing and CRM with game-related campaigns, promotional setups, bonus features, and new releases
  • Tracking KPIs related to game performance, player engagement, and revenue contribution
  • Participating in planning and discussions for new platform features, providing insights based on data and user behaviour
  • Assisting in QA for new games, new features, and platform updates
  • Managing error logs, identifying recurring issues, and escalating to engineering or providers where needed
  • Ensuring proper tagging, categorisation, and metadata consistency across all regions and licenses
  • Conducting regular audits of the casino catalog, configurations, and compliance status
  • Supporting internal teams during major releases, content migrations, and provider transitions

Requirements

  • Hands-on experience in troubleshooting
  • Proven track record within the online casino industry (highly beneficial)
  • Strong analytical and problem-solving skills; data-driven and detail-oriented
  • Solid understanding of Slots, Live Casino, Instant Games, Bingo, and other gaming ecosystems
  • Excellent written and verbal communication skills for cross-team collaboration
  • Ability to analyze market trends and customer preferences
  • Comfortable working in a dynamic, fast-paced, high-growth environment
  • Proactive, organised, capable of multitasking and taking initiative
  • API integration knowledge is highly preferable
Benefits
  • Competitive salary
  • Annual paid vacation and sick leave
  • Full time remote work
  • Amicable work environment and supportive team members
  • Real career opportunities and professional growth
  • The great team across the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootinganalytical skillsproblem-solvingAPI integrationgame performance trackingQA for new gamesdata analysisgame configurationcompliance auditingKPI tracking
Soft skills
communication skillscollaborationproactiveorganisedmultitaskinginitiativedetail-orienteddata-drivencustomer servicerelationship management