Senior Field Service Consultant – Technical Support
TOPMIND
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Job Level
Tech Stack
About the role
- Act as a functional consultant for Field Service solutions.
- Map processes, identify gaps and propose improvements.
- Configure, parameterize, and test features.
- Support operations and support teams in incident resolution.
- Conduct training sessions and workshops with key users.
- Produce and update functional documentation.
- Collaborate with internal teams to drive continuous solution improvement.
Requirements
- Solid experience as a Senior Field Service Consultant.
- Experience in implementation, support, or enhancement of Field Service solutions.
- Knowledge of field service operations (work orders, scheduling, SLAs, routing, etc.).
- Ability to translate business needs into functional requirements.
- Experience providing remote support to corporate clients.
- Strong communication, organizational skills, and a consultative profile.
- Fluent in Portuguese and available to work under a CLT employment contract.
- Previous experience with leading Field Service platforms (e.g., Salesforce, SAP, Oracle, Microsoft, TOTVS, ServiceNow).
- Experience in digital transformation projects or customer journey improvement.
- Experience working in agile environments (Scrum, Kanban).
- Certifications related to Field Service or service management.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Field Service solutionsprocess mappingconfigurationparameterizationincident resolutionfunctional documentationbusiness requirements translationremote supportdigital transformationcustomer journey improvement
Soft Skills
communicationorganizational skillsconsultative profile
Certifications
Field Service certificationsservice management certifications