Topgolf

Support Technician

Topgolf

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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About the role

  • Respond to inbound incident tickets and support calls for NAMR customers, performing structured troubleshooting, documenting findings, and resolving or escalating issues in accordance with defined support processes.
  • Execute daily operational support processes, including monitoring alerts, validating system health, and ensuring accurate and thorough ticket documentation.
  • Collaborate with Tier 2 and Tier 3 technicians to escalate and assist in resolving more complex technical issues while gaining hands-on exposure to advanced troubleshooting methods.
  • Contribute to knowledge management by documenting recurring issues, updating internal guides, and identifying opportunities for process improvement.
  • Develop technical expertise in Toptracer Range hardware, software, networking components, and support tools through structured training and practical experience.
  • Support ad hoc operational initiatives within the NAMR Support team as needed.

Requirements

  • Strong troubleshooting mindset with the ability to follow structured diagnostic processes
  • Clear and professional communication skills, both written and verbal
  • Customer-focused approach with the ability to remain composed in high-pressure situations
  • Ability to work collaboratively within a regional and global team environment
  • Basic understanding of networking concepts (IP addressing, switches, connectivity)
  • Strong time management skills and ability to prioritize multiple tasks
  • Willingness to learn new technologies and develop within a defined career progression path.
Benefits
  • Free Play & 1/2 price food!
  • Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingnetworking conceptsIP addressingswitchesconnectivity
Soft Skills
communication skillscustomer-focusedcomposed under pressurecollaborativetime managementprioritizationwillingness to learn