National Director, Operations
Topgolf
full-time
Posted on:
Location Type: Remote
Location: Alabama • Louisiana • United States
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Job Level
About the role
- Provide strategic direction, communication, training, and empowerment to Venue Directors of Operations to ensure alignment with sales goals, service excellence, and brand standards.
- Build and sustain a strong leadership pipeline through succession planning and development initiatives.
- Establish goals, monitor progress, and conduct regular performance and development reviews.
- Partner with cross-functional teams to support enterprise initiatives and shared priorities.
- Travel frequently to assigned venues to observe operations, provide in-person coaching, recognize strong performance, and ensure consistent hospitality delivery.
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred)
- 3+ years of multi-unit, high-volume operational leadership across multiple states (required)
- 12+ years of progressive leadership experience in food & beverage operations (preferred)
- Strong business acumen with the ability to develop and execute strategic action plans
- Excellent communication, coaching, and interpersonal skills
- Proven success leading leaders and driving accountability
Benefits
- Health, dental, vision
- 401(k) with company match
- Generous PTO package
- FREE game play
- Food and retail discounts
- Access to a fun, people-first culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic directionperformance reviewssuccession planningdevelopment initiativesoperational leadershipbusiness acumenaction plans
Soft skills
communicationcoachinginterpersonal skillsleadershipaccountability
Certifications
Bachelor’s degreeHospitality Management