Topcon Positioning Systems

Senior Sales Operations Specialist

Topcon Positioning Systems

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

Tech Stack

ERP

About the role

  • Prepare and manage customer quotes and orders in accordance with company policies and pricing structures.
  • Process complex customer orders including equipment, parts, and special-order requests.
  • Review and validate order details including pricing, configurations, payment information, and shipping requirements.
  • Identify and resolve order-related issues such as pricing discrepancies, contract deviations, and fulfillment delays.
  • Collaborate with internal teams to ensure accurate order entry and timely delivery.
  • Support industry trade shows and sales events.
  • Act as the operational point of contact for strategic and national accounts.
  • Coordinate cross-functional activities related to installations, training schedules, and system deliveries.
  • Track sales projects, backlog reporting, and high-value opportunities to ensure successful execution.
  • Provide professional and timely support to customers and sales representatives via phone and email in English and French.
  • Maintain proactive communication regarding order status, delivery timelines, and issue resolution.
  • Manage sales and service escalations with a customer-focused approach.
  • Act as a central point of contact between Sales, Finance, Purchasing, Operations, and Logistics.
  • Generate and analyze order and backlog reports.
  • Provide guidance and operational expertise to junior team members.
  • Support initiatives related to CRM and ERP systems to improve operational workflows.

Requirements

  • 4+ years of experience in Sales Operations, Order Management, or Business Operations.
  • Experience supporting sales teams and managing complex orders.
  • Proficiency in French is a plus.
  • Experience with ERP and CRM systems (SAP and Salesforce preferred).
  • Strong proficiency in Excel and reporting tools.
  • Excellent organizational and project management skills.
  • Strong analytical and problem-solving abilities.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order managementsales operationsreportinganalytical skillsproblem-solvingproject managementExcelCRM systemsERP systems
Soft Skills
organizational skillscommunication skillscustomer-focused approachcollaborationguidancetimely support