Topaz

Customer Experience, Support

Topaz

full-time

Posted on:

Location Type: Hybrid

Location: Fortaleza • Brazil

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Tech Stack

DockerKubernetesLinuxOpenShiftOracleSQL

About the role

  • Analyze and resolve “Level 1” incidents related to Topaz products (Banking Core and Digital Customer Service Channels).
  • Log and track customer support cases (“Level 2”) using tracking systems.
  • Collaborate on initiatives to improve customer service processes and procedures.
  • Work with teams to understand the environment and provide appropriate support to ensure an excellent customer experience.
  • Maintain accurate records of customer interactions and solutions provided.
  • Contribute to achieving team members' objectives, ensuring they meet operational targets.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field;
  • Experience supporting financial/banking systems and providing IT support;
  • Knowledge of SQL and Oracle databases;
  • Knowledge of OpenShift, Docker, and Kubernetes;
  • Knowledge of Linux (preferred) and Windows;
  • Previous experience working in banks or financial institutions;
  • Knowledge of Banking Core systems and digital financial channels;
  • Specialization in the IT field.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLOracleOpenShiftDockerKubernetesLinuxWindows
Soft Skills
customer servicecollaborationproblem solvingcommunicationorganizational skills
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer Science