Top Hat Engineering

Account Manager

• Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth
• Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands, inventory optimization, etc.) and aligning our SaaS solutions to their goals
• Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholders to close expansion deals
• Partner with various support teams to ensure seamless onboarding, adoption, and ROI realization
• Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration
• Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements
• Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue

Senior Account Manager

Engineer

• Developing, programming, and commissioning automation control systems from concept through implementation.
• Creating virtual commissioning environments using Emulate3D.
• Developing PLC logic programs and designing SCADA and HMI applications within Ignition and FactoryTalk Optix Studio platforms.
• Designing and documenting detailed electrical control systems, producing electrical schematics and panel assembly drawings using AutoCAD Electrical.
• Working with multiple cross functional engineers to bring a solution from concept to reality.
• Work closely with cross functional teams to integrate conveyer control solutions, automated material handling equipment, and autonomous vehicles.
• Create and maintain electrical schematic drawings.
• Develop and debug controls system software.
• Perform on-site commissioning support when required.
• Perform necessary electrical field wiring.
• Perform necessary mechanical installation when required.
• Perform design and code reviews.

Senior Account Manager

Controls Engineer II