Top Hat Engineering

Account Manager

• Drive Revenue: Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth.
• Own Key Relationships: Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands , inventory optimization , etc. ) and aligning our SaaS solutions to their goals.
• Drive Expansion: Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholder s to close expansion deals.
• Champion Success: Partner with various s upport teams to ensure seamless onboarding, adoption, and ROI realization.
• Strategic Planning: Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration.
• Voice of the Customer: Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements.
• Exceed Metrics: Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue.

 Senior Account Manager

Project Manager

• Top Hat Project Managers are the heart of execution within our organization.\n• Lead the planning, execution, and successful completion of projects, ensuring they align with organizational objectives, stay on time and within budget, and meet quality standards.\n• They manage teams, coordinate resources, and communicate with stakeholders, often overseeing multiple projects simultaneously.\n• Lead and manage assigned projects from end-to-end.\n• Foster effective communication and collaboration with all stakeholders.\n• Manage project scope, schedule and budget to contract specifications and THE's quality expectations.\n• Maintain control and report on project scope progress, deviation to budget, and changes to scope to stakeholders.\n• Manage the internal and external stakeholders to meet both internal and customer facing deliverables on all project activities.\n• Maintain and implement an up-to-date project time schedule, including project critical path identification.\n• Manage all internal and vendor resources to meeting customer scope of work requirements.\n• Co-ordinate risk identification and mitigation with appropriate internal resources.\n• Plan project testing and handoff to the customer and ensure customer training is completed with office support.\n• Remain the focal point for the customer until the end of the warranty period.\n• Produce invoice schedules and ensure that the customer is correctly invoiced throughout the project.\n• Maintain compliance with all site rules and regulations during project execution.\n• Management of all personnel on site including sub-contractors.\n• Assist sales and marketing team during project quotation and initiation.\n• Ensure full compliance with quality assurance procedures.\n• Ability to travel up to 50% during project execution.

Senior Account Manager

Sr. Project Manager