Senior Account Manager

Top Hat Engineering

Senior Sales Representative identifying and closing new business opportunities for Top Hat Engineering. Focused on expanding market share in supply chain management solutions and advanced automation.

Posted 5/20/2026full-timeRemote • Florida • 🇺🇸 United StatesSenior💰 $135,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Identify, engage, and focus on expanding market share and unlocking new opportunities for sustainable growth
Serve as the primary advisor for new and existing clients, understanding their evolving supply chain needs (e.g., established processes, automation goals, labor demands, inventory optimization, etc.) and aligning our SaaS solutions to their goals
Identify upsell/cross-sell opportunities, negotiate renewals, and collaborate with internal stakeholders to close expansion deals
Partner with various support teams to ensure seamless onboarding, adoption, and ROI realization
Lead quarterly business reviews (QBRs) to showcase value, address pain points, and co-build roadmaps for future collaboration
Advocate for client needs internally, sharing feedback with Product and Marketing to shape platform enhancements
Deliver against targets for net revenue retention (NRR), customer satisfaction (CSAT/NPS), and expansion revenue

Requirements

What you’ll need

Bachelor's degree in Engineering (Mechanical or CS), Business Management, or related field
10+ years in account management, customer success, or sales roles, preferably in SaaS, supply chain, or enterprise software
Proven Closer: Track record of retaining and growing high-value accounts (six, seven, or eight-figure ARR) in complex sales cycles
Supply Chain Savvy: Deep understanding of material handling systems, advanced automation, software, labor applications, inventory management challenges and how technology solves them
Trusted Advisor: Ability to engage C-suite, IT, and operations leaders with executive presence and strategic insights
Problem-Solver: Passion for diagnosing client pain points, building ROI-driven business cases, and delivering tailored solutions
Tech Proficiency: Skilled in CRM tools, Microsoft Suite, and collaboration platforms (Slack, Teams)

Benefits

Comp & perks

Competitive base salary + uncapped variable pay
Health insurance
Opportunities to advance into leadership roles or specialize in enterprise/strategic accounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successsalessupply chainautomationinventory managementmaterial handling systemsROI-driven business casescomplex sales cyclesSaaS solutions

Soft Skills

trusted advisorproblem-solverexecutive presencestrategic insightsclient engagementnegotiationcollaborationcommunicationleadershipcustomer satisfaction

Certifications

Bachelor's degree in EngineeringBachelor's degree in Business Management