TOOLBX

Operations

• Own the end-to-end catalog operations process for new and existing TOOLBX customers.
• Build scalable workflows for product data intake, cleanup, enrichment, mapping, categorization, QA, and maintenance.
• Develop SOPs, QA checklists, SLAs, templates, and playbooks for the catalog operations team.
• Identify bottlenecks in the current catalog onboarding process and implement improvements.
• Ensure catalog work is repeatable, measurable, and not dependent on tribal knowledge or manual heroics.
• Own TOOLBX’s PIM operating strategy, including how product data is structured, governed, enriched, and maintained.
• Define standards for product taxonomy, categories, brands, attributes, images, descriptions, units of measure, and product relationships.
• Partner with Product and Engineering to improve PIM tooling, internal workflows, data models, and automation.
• Help determine what should be handled manually, through tooling, through vendor/manufacturer feeds, and through AI.
• Use AI tools to improve catalog operations and reduce manual work.
• Lead or support dealer-facing catalog walkthroughs during onboarding.
• Explain catalog structure, data gaps, product data requirements, and launch readiness in a clear, customer-friendly way.
• Develop repeatable processes for sourcing product data from vendors, brands, manufacturers, customers, and ERP exports.
• Create standards for ingesting, cleaning, normalizing, and maintaining third-party product data.
• Manage and develop a small catalog/merchandising operations team.

Director, Catalog Operations, PIM