TOOLBX

Operations

• Own the end-to-end catalog operations process for new and existing TOOLBX customers.
• Build scalable workflows for product data intake, cleanup, enrichment, mapping, categorization, QA, and maintenance.
• Develop SOPs, QA checklists, SLAs, templates, and playbooks for the catalog operations team.
• Identify bottlenecks in the current catalog onboarding process and implement improvements.
• Ensure catalog work is repeatable, measurable, and not dependent on tribal knowledge or manual heroics.
• Own TOOLBX’s PIM operating strategy, including how product data is structured, governed, enriched, and maintained.
• Define standards for product taxonomy, categories, brands, attributes, images, descriptions, units of measure, and product relationships.
• Partner with Product and Engineering to improve PIM tooling, internal workflows, data models, and automation.
• Help determine what should be handled manually, through tooling, through vendor/manufacturer feeds, and through AI.
• Use AI tools to improve catalog operations and reduce manual work.
• Lead or support dealer-facing catalog walkthroughs during onboarding.
• Explain catalog structure, data gaps, product data requirements, and launch readiness in a clear, customer-friendly way.
• Develop repeatable processes for sourcing product data from vendors, brands, manufacturers, customers, and ERP exports.
• Create standards for ingesting, cleaning, normalizing, and maintaining third-party product data.
• Manage and develop a small catalog/merchandising operations team.

Director, Catalog Operations, PIM

Product Manager

• You’ll own the roadmap, the execution, and the outcomes.
• You’ll also be the person running discovery calls with dealers, prototyping solutions, and going deep on a thorny integration problem when the situation calls for it.
• You’ll design the system that gets it done, using AI agents and automation alongside your team to maximize output.
• This is a player-coach role with a builder’s mindset.
• You’ll report directly to the VP, Strategy & Partnerships and manage a small product team, working alongside a tight-knit cross-functional group spanning engineering, customer success, design, and commercial.
• You’ll be measured on product velocity and outcomes, not headcount.
• Define and drive the roadmap across Toolbx’s core platform, ordering, payments, catalog, integrations, and AI capabilities.
• Translate market signals, dealer feedback, and internal data into a sequenced plan that balances near-term wins with durable platform value.
• Lead discovery, prototype solutions, and ship features from concept to launch.
• Your team looks to you to model what great product work looks like in an AI-native company.
• Travelling to meet customers face to face is expected.
• You’ll own the product surface for Toolbx’s AI-powered ordering automation (AIOA).
• You’ll own the platform to ERP integration strategy across our dealer ecosystem.

Director, Catalog Operations, PIM

Director of Product, AI