TOOLBX

Account Manager

• Drive user engagement by identifying opportunities to help dealers adopt digital order management
• Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs
• Act as the main point of contact for all active E-Commerce dealers at TOOLBX
• Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success
• Be the voice of the dealer to drive product / business related changes
• Drive engagement by showcasing newly released product features in-person or online
• Develop scalable learning modules centered around tools available to dealers and for new product releases
• Visit store locations proactively and reactively to nurture the relationships built, drive engagement and obtain feedback
• Build and maintain strong, long-lasting client relationships.
• Negotiate contract renewals with dealers
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status and monthly performance metrics
• Assist with challenging client requests or issue escalations as needed
• Periodically travel to our dealers for in-person meetings and tradeshows as required.

Account Executive

• You will sell our dealer ecommerce platform and/or customer portal to newly prospected dealers so they can more effectively sell materials to their customers.
• You will prospect and find new key accounts within your region through leveraging your existing network or utilizing sales tactics to penetrate new accounts
• Build a healthy sales pipeline by booking meetings and conducting in-person and online demos.
• You will be comfortable using a variety of prospecting tools; such as, sales automation, phone, email, LinkedIn, and unannounced visits.
• You will be able to quickly and confidently identify and reach decision-makers and be comfortable talking to Owners, VP's, C-suite of key Dealer Accounts.
• Build solid relationships; qualify additional potential; schedule sales/demo appointments for dealers stemming from our national partnerships and inside sales leads.
• You will be comfortable with cold prospecting over the phone and strong presentation skills in face to face meetings.
• You will have a natural nack connecting with others while also conveying a strong value proposition for the dealer and TOOLBX
• Resolve product or service problems by clarifying the complaint, determining the cause, selecting and explaining the best solution to solve the problem.
• Maintain dealer records by updating account information Hubspot