TOOLBX

Full-stack Engineer

• Architect, build, test, and deploy robust, scalable features across web and mobile platforms using modern best practices.
• Design and implement infrastructure and streamlined processes that drastically reduce the time it takes to onboard and integrate new customers.
• Collaborate closely with technical and non-technical stakeholders to ensure engineering decisions drive business strategy and user value.
• Act as a technical liaison, occasionally working directly with customers and technology partners to scope and build custom platform integrations.
• Utilize LLMs and modern AI tooling to accelerate workflow, understand codebase, and increase speed to deliver business value.
• Maintain and enhance system reliability, observability, and performance, while mentoring peers and fostering a culture of technical excellence.

Senior Software Developer

Implementation Specialist

• Lead and manage multiple customer onboarding projects from initiation through completion, ensuring all deliverables, timelines, and success criteria are met.
• Develop project plans, define scope, coordinate cross-functional resources, and proactively manage risks, dependencies, and issues throughout the onboarding process.
• Conduct strategic onboarding and training sessions, enabling customers to effectively adopt the TOOLBX platform and maximize value.
• Serve as the primary project liaison for customers, providing clear communication, guidance, and escalation management throughout the implementation lifecycle.
• Oversee the creation and continuous improvement of training materials, documentation, and onboarding resources to enhance the customer experience.
• Monitor and report on project progress, key milestones, and customer readiness, delivering regular updates to internal stakeholders and leadership.
• Gather, analyze, and synthesize customer feedback to identify process improvements and partner with Product, Engineering, and Customer Success to drive enhancements.
• Ensure accurate project documentation and maintain detailed records within CRM and internal systems to support transparency and alignment.

Senior Software Developer

Implementation Manager