Director, Catalog Operations, PIM

TOOLBX

Director of Catalog Operations & PIM at TOOLBX, building scalable catalog processes and improving data quality. Leading a small team to enhance product data management and utilize AI tools effectively.

Posted 6/1/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $125,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own the end-to-end catalog operations process for new and existing TOOLBX customers.
Build scalable workflows for product data intake, cleanup, enrichment, mapping, categorization, QA, and maintenance.
Develop SOPs, QA checklists, SLAs, templates, and playbooks for the catalog operations team.
Identify bottlenecks in the current catalog onboarding process and implement improvements.
Ensure catalog work is repeatable, measurable, and not dependent on tribal knowledge or manual heroics.
Own TOOLBX’s PIM operating strategy, including how product data is structured, governed, enriched, and maintained.
Define standards for product taxonomy, categories, brands, attributes, images, descriptions, units of measure, and product relationships.
Partner with Product and Engineering to improve PIM tooling, internal workflows, data models, and automation.
Help determine what should be handled manually, through tooling, through vendor/manufacturer feeds, and through AI.
Use AI tools to improve catalog operations and reduce manual work.
Lead or support dealer-facing catalog walkthroughs during onboarding.
Explain catalog structure, data gaps, product data requirements, and launch readiness in a clear, customer-friendly way.
Develop repeatable processes for sourcing product data from vendors, brands, manufacturers, customers, and ERP exports.
Create standards for ingesting, cleaning, normalizing, and maintaining third-party product data.
Manage and develop a small catalog/merchandising operations team.

Requirements

What you’ll need

5+ years of experience in catalog operations, PIM, product data management, eCommerce operations, marketplace operations, merchandising operations, data operations, or a related field.
Experience working with large, messy, multi-source product datasets.
Strong understanding of product taxonomy, categorization, attributes, enrichment, images, descriptions, units of measure, and data quality.
Proven ability to build operational processes, workflows, SOPs, QA systems, and team playbooks.
Hands-on experience with PIM systems, spreadsheets, databases, automation tools, workflow tools, or product data platforms.
Advanced comfort using AI tools to improve productivity, automate workflows, clean data, enrich content, and improve operational quality.
Strong project management and process design skills.
Ability to manage a small team while remaining hands-on.
Strong customer communication skills, especially around complex data, implementation, or catalog topics.
Background in construction supplies or a related industry domain knowledge is a plus.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

catalog operationsPIMproduct data managementeCommerce operationsdata operationsproduct taxonomydata qualityworkflow designautomationdata enrichment

Soft Skills

project managementprocess designcustomer communicationteam managementproblem-solvingleadershipcollaborationattention to detailanalytical thinkingadaptability