Toolbox Health

Senior Manager, Warehouse Enablement

Toolbox Health

full-time

Posted on:

Location Type: Hybrid

Location: Denver • Colorado • United States

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Salary

💰 $135,000 - $160,000 per year

Job Level

Senior

About the role

  • Be the execution bridge between warehouse & customers on the ground at our warehouses.
  • Create scaleable systems and process to work across many points of contact at our customers, Archive, and our 3PL partners.
  • Diagnose a range of issues including WMS usage gaps, data integrity issues, workflow mismatches, and systemic process friction.
  • Partner with Head of Resale Ops to enhance, deliver, and maintain our 3PL software offerings
  • Attend customer facing calls as an advisor/escalation point to help customers get the most out of our 3PL relationships. Support customer and prospect visits to 3PLs.
  • Creation and ownership of customer facing scorecard focused on operational and commercial success.
  • Work closely with Growth and Implementation teams to make proactive inventory recommendations, unblock issues, and prioritize 3PL resourcing across our customers.
  • Be the voice of 3PL stakeholder - Serve as the real-world feedback loop between production warehouses and Engineering/Product - Translate warehouse reality into actionable product requests.
  • Support 3PL partners to reduce performance bottlenecks and process breakdowns.
  • Partner directly with floor managers, supervisors, and ops leads at our 3PLs.
  • Ensure consistent operational execution across the network

Requirements

  • 7+ years in logistics, marketplace ops, supply chain, or warehouse systems - Experience working directly with 3PLs, floor operations, and WMS tools
  • Strong Experience working with, implementing, and improving software products
  • Clear communicator with engineers, non-technical stakeholders, partners, and customers
  • Experience scaling systems and process to allow for many stakeholders to stay up to date efficiently
  • Ability to independently identify technical issues and interpret data discrepancies to drive resolution.
  • Proven ability to work directly with external customers, acting as an expert advisor to guide customers down the path to business value
  • Ability to thrive in a fast-paced, entrepreneurial environment, with comfort operating amid ambiguity, shifting priorities, and evolving processes.
  • Willingness to walk the floor / be hands on in order to fully understand what is happening across each of our customers and to fully support our 3PLs needs
  • Willingness to be highly on-site in Denver and travel regularly across our network
  • Demonstrated ability of implementing business strategies across logistics networks
  • Previous resale experience, including familiarity with reverse logistics, recommerce operations, secondary marketplaces, or circular business models. Strong sense of what buyers/sellers need
Benefits
  • Employee and dependent healthcare
  • 401(k) enrollment
  • Optional in-person work for those located in the area
  • Company offsites twice a year to bring the full team together in person
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logisticsmarketplace operationssupply chainwarehouse management systems (WMS)software implementationdata analysisprocess improvementinventory managementperformance optimizationbusiness strategy implementation
Soft Skills
clear communicationproblem-solvingadaptabilitycustomer advisorystakeholder managementteam collaborationindependent identification of issuesoperational executionentrepreneurial mindsethands-on approach