Toolbox

Customer Support

• Serve as the primary liaison between clients and technical teams, ensuring alignment, transparency, and clear communication throughout the incident lifecycle.
• Perform technical analysis of incidents to identify impact, urgency, and possible root causes.
• Coordinate cross-functional resolution efforts, working closely with Backend, Product, and QA teams to minimize client impact and ensure SLA/OLA compliance.
• Lead and document post-incident reviews, driving continuous improvement and long-term preventive strategies.
• Maintain and update runbooks, knowledge bases, and process documentation, ensuring operational consistency.
• Oversee onboarding, training, and technical evaluation of Customer Support agents, ensuring ongoing development and service quality.
• Manage incident escalation processes, determining when and how to escalate issues effectively.
• Contribute to the continuous improvement of incident management workflows, tools, and cross-team collaboration.
• Participate in after-hours incident management as part of the global 24/7 support structure.

IT Customer Care Coordinator

QA Engineer

• Hacer test funcionales y de regresión
• Gestión e informes de incidentes
• Asegurar el correcto funcionamiento de los procesos de producción
• Ejecución de pruebas de experiencia de usuario recurrentes en aplicaciones web, móviles y de 10 pies
• Preparación de informes de errores con descripciones detalladas
• Capacidad para asumir responsabilidades asignadas y ejecutarlas
• Capacidad para interactuar de manera colaborativa dentro de un equipo en crecimiento

Functional QA Tester

Android Engineer

• Design, build, and maintain native Android TV and Fire TV applications.
• Develop smooth, adaptive UIs optimized for large-screen devices.
• Participate in design and code reviews to ensure best practices and high-quality standards.
• Collaborate with cross-functional teams (design, QA, backend) to deliver high-quality features for high-traffic TV applications.
• Contribute to architectural improvements and adoption of latest Android frameworks and best practices.
• Write and maintain unit and instrumented tests to ensure reliability.
• Work within an Agile (Scrum) environment, bringing new ideas and improvements.
• Partnering with top-notch Developers to create award-winning user experiences.
• Give support to the QA team to standardize criteria and guide them in what the customer needs.
• Willing to gain knowledge of software and open-source technology stacks.
• Developing applications which receive a high volume of daily active users.
• Collaborate with design, backend, and product teams to deliver new features.
• Optimize application performance and troubleshoot technical issues.

Android TV Developer

Full-stack Engineer

• Develop and maintain scalable, high-performance microservices architectures.
• Build and enhance features for web and streaming platforms using modern technologies.
• Collaborate with cross-functional teams to design and implement solutions that meet business and user needs.
• Ensure code quality through unit testing, best practices, and design patterns.
• Optimize applications for high availability and high load environments.

Fullstack Developer, MERN Stack

Frontend Engineer

• Partnering with top-notch Developers to create award-winning user experiences.
• Participating in design and code reviews to ensure best practices and high-quality code.
• Give support to the QA team to standardize criteria and guide them in what the customer needs.
• Willing to gain knowledge of software and open-source technology stacks.
• Developing applications which receive a high volume of daily active users.

React Native Developer

• Lead and mentor a development team, driving project success through all phases of the software development lifecycle.
• Architect, design, and deliver scalable and highly available microservices solutions.
• Ensure optimal performance of high concurrency systems by identifying performance bottlenecks and implementing solutions.
• Collaborate with cross-functional teams to align on product goals and strategy.
• Actively contribute to the architecture and development of API design, distributed systems, and non-structured data organization.
• Participate in the development of the company’s technology strategy and ensure alignment with business goals.
• Spearhead development teams, collaborating with major entertainment industry players.
• Design and implement solutions shaping how millions access and enjoy digital content.
• Mentor and guide developers to tackle complex problems and craft cutting-edge solutions across television, mobile, and OTT streaming platforms.

IT Customer Care Coordinator

Functional QA Tester

Android TV Developer

Fullstack Developer, MERN Stack

React Native Developer

Technical Lead