Toolbox

Customer Support

• Provide first line response for customers requiring assistance with information technology issues and problems.
• Perform remote software implementations, and provide follow-up product support via telephone, email, and web-based contact channels.
• Deliver professional and timely client communications regarding updates, ongoing support items, and product implementation services.
• Thoroughly track, organize and document all product support related activities.
• Be part of a collaborative effort to improve the team’s performance indicators (KPIs/Dashboards), through data collection and reports.
• Develop and maintain a full understanding of Toolbox products and services and stay abreast of relevant industry trends and best practices
• Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and managers.
• Monitor/Maintain system alerts and escalate errors.
• Quickly and accurately determine incident scope and impact of assigned tickets.
• Follow up on tickets at predefined intervals until resolved.
• Perform other duties as assigned.

IT Customer Care

Full-stack Engineer

• Desarrollar y mantener arquitecturas de microservicios escalables y de alto rendimiento.
• Construir y mejorar características para plataformas web y de streaming usando tecnologías modernas.
• Colaborar con equipos multifuncionales para diseñar e implementar soluciones que satisfagan las necesidades comerciales y de usuarios.
• Asegurar la calidad del código a través de pruebas unitarias, mejores prácticas y patrones de diseño.
• Optimizar aplicaciones para alta disponibilidad y entornos de alta carga.

Fullstack Developer – MERN Stack

• Build and provide solutions through an integrated suite of media platforms
• Collaborate with highly talented team
• Work in a project critical to our success
• Develop solutions that will impact millions of users

Senior Fullstack Developer – MERN Stack

Analyst

• Translate business requirements into clear, functional specifications.
• Define the “how” from a functional perspective to ensure aligned expectations between business, product, and technology teams.
• Create and maintain updated functional documentation for ongoing projects.
• Build functional documentation for existing products that currently lack it.
• Supervise and support QA teams in creating and validating test cases.
• Ensure that test cases cover the functional scenarios defined in the requirements.
• Actively contribute to product roadmaps.
• Propose product enhancements based on market trends, user needs, and best practices.
• Create and maintain comprehensive documentation, including functional specifications, user manuals, and other relevant materials.

Functional Analyst

• Join a highly talented team and value a microservices architecture.
• Work with the biggest entertainment companies, impacting how millions enjoy their favorite content.
• Build and provide solutions through an integrated suite of media platforms, including television, Internet, mobile, OTT Streaming and other emerging products.