Tonin Super

General

• Treat customers courteously and politely
• Show empathy for the customer
• Give full attention to the customer when requested
• Act ethically and professionally, avoiding disrespect toward customers
• Note product shortages and suggestions when requested
• Check counters and displays within your area of responsibility
• Replenish products that are missing
• Check daily with the stockroom for incoming products to be shelved
• Report product shortages to the team leader or sector supervisor
• Remove products unfit for sale or unsafe for consumption
• Check product expiration dates before stocking
• Verify prices and arrange price updates when necessary
• Prepare the goods cart for stocking
• Position products so they do not block customer access
• Clean display bins before beginning replenishment
• Verify price tags against products
• Replenish display bins ensuring product quality and presentation
• Perform proper product rotation (FIFO)
• Keep the department clean and organized
• Assist other departments when necessary
• Set up promotional or extra displays when requested
• Store products in refrigerated chambers
• Replenish packaging supplies for customers
• Investigate losses of products unfit for consumption
• Monitor the quality of leafy produce
• Perform inventory counts regularly as directed by your supervisor
• Comply with basic standards of conduct, ethics, and use of PPE (Personal Protective Equipment).

Retail Operator – Horti Frutti

• Treat customers with courtesy and politeness (say good morning/afternoon/evening and ask how you can help, etc.).
• Show empathy toward customers (put yourself in their place and serve them the way you would like to be served).
• When requested, stop what you are doing and give the customer your full attention.
• Act ethically and professionally at work; avoid using slang, speaking loudly, or discussing topics that might embarrass the customer.
• When requested, note shortages and suggestions; if a customer has questions about a product’s location, accompany them to the correct area.
• Turn on all machines and equipment needed for daily operations.
• Set all doughs to proof/rise.
• After a few hours, place products in the oven to bake.
• Brush sweet pastries/doughs as required.
• Score breads each morning so they rise evenly.
• Clean the counter before placing products for sale.
• Place all ready-for-sale items on the display counters.
• Organize other products to be put on sale.
• Pay close attention to expiration dates of products on display.
• Perform daily cleaning and sanitization of pans, cabinets, ovens, and counters.
• At the end of the shift, perform a complete cleaning of the department and the equipment used.

Retail Operator – Horti Frutti

Retail Operator, Bakery