tonies® USA

Program Manager

• Own the transformation delivery, focusing on aligning core end-to-end processes (P2P, O2C, R2R) associated with ERP
• Define and secure commitment for the process harmonization across the organization
• Manage the Program Roadmap, governance, critical path, and program-level risk register
• Lead all phases (planning, realization, deployment) to ensure a stable transition into operations
• Establish robust Program Governance and ensure compliance with internal controls and best practices
• Manage the System Integrator (SI) partner contract, scope, and performance
• Oversee all key streams: S/4HANA Cloud design, data strategy, integration, testing, and cutover
• Manage budget, timeline, and resource allocation effectively, reporting transparently to the Sponsor
• Act as a proactive, empathetic leader, securing consensus across historically decentralized business units

Program Manager – Digital Transformation

Recruitment

• Support throughout the entire application process, from initial application to hiring.
• Review applications and coordinate interviews.
• Post new job openings on job platforms.
• Assist with sourcing suitable candidates on LinkedIn and other platforms.
• Take on initial independent recruiting processes.

Working Student, Talent Acquisition

Chief Operating Officer

• Support the COO in setting and executing the global operations strategy
• Translate strategic priorities into clear initiatives and drive accountability across global teams
• Serve as a thought partner, challenging ideas and ensuring fact-based decision-making
• Manage cross-functional initiatives that cut across operations and the CRO as well as CXO organization
• Foster collaboration across quality, supply chain, production, procurement, fulfillment, and IT
• Drive the digital transformation of operations through analytics, automation, and AI-driven solutions
• Enable data-driven decision-making through dashboards, KPIs, and executive reporting
• Lead strategic cross-functional and transformation projects within the COO scope
• Support the COO in managing the global operations leadership team
• Serve as a cultural ambassador, reinforcing Tonies’ values of quality, safety, and customer-centricity

Head of COO Office

Content Marketing Manager

• Build and run the global operational backbone of content delivery
• Define and implement systems, tools, and processes for accurate and timely content delivery
• Serve as the key escalation point for operational issues
• Architect efficient workflows and champion automation
• Establish data-driven standards for the global content ecosystem
• Design and implement scalable processes for existing and future markets
• Lead automation initiatives leveraging AI and tooling
• Ensure operational readiness and launch quality
• Troubleshoot and resolve content delivery and metadata issues
• Collaborate cross-functionally with various teams
• Monitor and report on operational KPIs and identify areas for improvement
• Engage in hands-on execution from process setup to QA implementation

Content Operations Lead

People Operations

• Strategic Partnering Act as a trusted People and Culture advisor to managers across departments, ensuring alignment with business objectives and a positive employee experience. Lead processes such as benefits administration and leave of absence coordination, ensuring compliance, accuracy, and a positive employee experience. Provide insights, data, and recommendations that leverage data and observations to enhance workforce planning and organizational effectiveness. Partner closely with and offer support to the People Operations Generalist to provide support to all People initiatives, including coaching and developing leaders, conflict resolution, and engagement. Learning & Development Partner with global colleagues to implement impactful learning programs that align with career growth frameworks. Drive initiatives that build skills and capabilities across the US team, supporting both local and global objectives. Lead Performance Review cycles, including providing managers with training and guidance, timelines, best practices, and support for leadership calibration sessions. Assist or lead performance management discussions and improvement plans. Change Management & Organizational Development Lead and support change efforts, ensuring smooth execution while maintaining a people-first approach. Champion organizational development strategies to enhance agility and scalability. Stakeholder Collaboration & Global Alignment Build strong partnerships with global People and Culture teams, US leadership, and key stakeholders to align on standards and strategy. Work closely across the US, aligning with People Managers to ensure People Operations initiatives support business priorities. Workforce Planning Partner with the Head of People Operations to assess workforce needs, identify opportunities, and support hiring forecasting. Work closely with Talent Acquisition, People Managers, and Head of People Operations to forecast headcount needs and identify skill gaps, help define role expectations, and level Collaborate with global HR centers of expertise to implement consistent policies and processes. Budget & Decision Making Support budget planning and guide initiatives through manager and employee education. Leverage HR data to provide actionable insights that enable the Head of People Operations to make informed decisions on workforce planning, retention strategies, performance trends, and organizational effectiveness

Program Manager – Digital Transformation

Working Student, Talent Acquisition

Head of COO Office

Content Operations Lead

People Business Partner - North America