Customer Program Manager
TomTom
full-time
Posted on:
Location Type: Hybrid
Location: Amsterdam • Netherlands
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About the role
- Manage post-sales activities and delivery of customer programs for Automotive and enterprise clients in Europe
- Collaborate with internal teams to ensure product delivery meets and exceeds customer expectations
- Accountable for program delivery within budget while addressing complex customer needs
- Establish and nurture strong relationships with customers
- Develop and implement comprehensive project plans, ensuring compliance with budget and quality standards
- Facilitate cross-functional meetings, documenting critical communications
- Champion best practices in risk mitigation, stakeholder alignment, and successful program delivery
- Act as a spokesperson for senior stakeholders
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
- Minimum of 5 years of professional experience in project management and product lifecycle management
- Strong knowledge of the automotive & enterprise industry trends
- Excellent communication, influencing and presentation skills; mastery of English
- An additional language (German, French, Dutch, Chinese) is a plus
- Dynamic, outgoing, pro-active, results oriented, autonomous, hands-on, creative thinking, highly motivated professional
- Willingness to travel internationally as required
- Demonstrated autonomy, proactiveness, commercial acumen, and comfort in operating with ambiguity
- Savvy user of Office applications (Outlook, Word, Excel, PowerPoint, Visio)
Benefits
- A competitive compensation package
- Time and resources to grow and develop
- Paid leave for learning days
- Paid access to e-learning resources such as O’Reilly and LinkedIn Learning
- Enhanced parental leave
- Paid leave to care for loved ones
- Paid leave to volunteer in local communities
- Work flexibility with a hybrid model
- Home office setup budget
- Monthly allowance for home office
- Options to work from home country and abroad
- Competitive holiday plan
- An extra day off to celebrate your birthday
- Annual events like Hackathon and DevDays
- Participate in a diverse community with over 80 nationalities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementproduct lifecycle managementrisk mitigationstakeholder alignment
Soft skills
communication skillsinfluencing skillspresentation skillsdynamicoutgoingpro-activeresults orientedautonomouscreative thinkinghighly motivated