Tomorrow Health

Customer Support

• Interact with our patients and providers via phone, email, and text. These interactions may include:
• Patient onboarding
• Answering patient questions and issue resolution
• Ongoing check-ins with our patients to ensure success at home
• Checking in with Providers to ensure timely documentation retrieval
• Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
• Manage multiple patient cases at once, ensuring that all patient needs are being met in a timely way
• Employ a sense of advocacy and urgency to ensure patients feel cared for and advocated for; our approach is to proactively guide a patient’s journey, rather than react to it.
• Communicate with all stakeholders tactfully and professionally

Customer Experience Associate