Customer Experience Associate
Tomorrow Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $26 per hour
Job Level
JuniorMid-Level
Tech Stack
CloudReact
About the role
- Interact with our patients and providers via phone, email, and text. These interactions may include:
- Patient onboarding
- Answering patient questions and issue resolution
- Ongoing check-ins with our patients to ensure success at home
- Checking in with Providers to ensure timely documentation retrieval
- Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders, ensuring that all patient needs are being met in a timely manner
- Manage multiple patient cases at once, ensuring that all patient needs are being met in a timely way
- Employ a sense of advocacy and urgency to ensure patients feel cared for and advocated for; our approach is to proactively guide a patient’s journey, rather than react to it.
- Communicate with all stakeholders tactfully and professionally
Requirements
- College grad with 1+ years of experience in a customer success or service role, preferably in a startup environment
- Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth
- An empathetic, collaborative person with experience working in fast-paced and high-growth environments
- An excellent communicator with comfort and competency to speak with multiple clients a day; professional phone etiquette along with excellent verbal, written, and interpersonal skills
- Ability to multitask, manage time effectively, stay organized, and maintain attention to detail
- Proficient computer skills including Google Suite, HubSpot or other CRM systems, cloud-based phone systems, Slack
- This is a remote position, so you will be required to have the following:
- Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload. You can test your internet speed at www.speedtest.net or by contacting your service provider
- Access to a HIPPA-compliant private workspace
Benefits
- 100% employer-paid medical, dental and vision benefits
- HSA and FSA (Dependent Care and Commuter)
- Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care
- 12 weeks of paid parental leave for all caregivers
- Free mental health support with BetterUp through CONCERN EAP
- Short-term, and long-term disability plan availability
- Company-sponsored Life and AD&D insurance
- Educational reimbursement
- Monthly wellness stipend
- Commuter Benefits
- Access to Vanguard 401k plan
- Unlimited vacation and 11 corporate holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successcustomer servicemultitaskingtime managementattention to detail
Soft skills
empathycollaborationcommunicationprofessionalismorganization