Toledo do Brasil

Customer Success Manager

• As a Senior Systems Analyst (Dynamics CRM), you will be responsible for analyzing and implementing projects primarily related to the Sales, Marketing and Field Services modules, as well as other solutions that integrate with them, producing technical requirements and defining timelines for execution.
• Your role will be crucial in ensuring that delivered solutions meet business requirements.
• You will interact with other analysts to understand the impact of requests on systems and perform unit and integration tests, ensuring compliance with the validated scope.
• In addition, you will be responsible for supporting the definition of test scenarios and collaborating with users during acceptance testing to ensure system stability and efficiency.
• Elicit and detail technical and business requirements with the Sales, Marketing and Services areas, mapping processes and creating functional specifications to implement or optimize processes through systemization/automation.
• Collaborate with other analysts and involved teams to ensure a clear understanding of the impact of requests on systems and to ensure that requirements are appropriately met.
• Participate in implementation projects, ensuring deadlines, budget and quality are met, in addition to measuring project impacts and technical feasibility.
• Configure new flows (in Dynamics and/or cloud – Power Automate) for new or existing processes.
• Configure and customize the Sales, Marketing and Field Services modules, as well as other solutions that integrate the Microsoft Dynamics 365 ecosystem, to ensure optimal use of functionality and to meet business requirements.
• Support the definition of test scenarios and perform unit and integration tests to validate that solutions meet the scope and are delivered as expected.
• Prepare technical feasibility studies for the deployment of new systems or projects, aligning with policies and guidelines provided by management, with the goal of measuring impacts on the business environment.
• Participate in the integration of new solutions and/or tools with Microsoft Dynamics 365, including the definition of interfaces and integration with other systems used by Sales, Marketing and Services areas, ensuring process fluidity.
• Monitor, analyze and validate the data migration process between systems, using appropriate data handling techniques, focusing on optimization and updating of internal systems.
• Produce and maintain detailed documentation on implementation projects, including requirements specifications, process flows, system configurations and user manuals.
• Contribute to the organization’s digital transformation by implementing innovative solutions and optimizing automation of production processes and material logistics.
• Support the development and delivery of end-user training, ensuring adoption and effective use of newly implemented solutions and guaranteeing implementation success.
• Oversee the initial operational phases of new solutions, identifying and resolving emerging issues, ensuring solutions meet business requirements and providing ongoing support for adjustments as needed.

Senior Systems Analyst – Dynamics CRM

Business Intelligence Developer

• Design and optimize complex data models using Power BI and Analysis Services (SSAS / Azure Analysis Services), ensuring scalability and high performance;
• Ensure data governance and security within BI tools through advanced, structured implementation of Row-Level Security (RLS) rules;
• Build and optimize efficient data pipelines using ETL and ELT approaches to ensure data quality, flow, and consistency;
• Share technical knowledge, data architecture standards, and development best practices (such as DAX optimization and modeling best practices) with related teams;
• Work within the Microsoft Fabric ecosystem (OneLake, Data Factory, Synapse), supporting the evolution and modernization of the company’s data platform;
• Perform reverse engineering and continuous improvement on legacy BI solutions, focusing on efficiency gains, SQL query tuning, and reduced processing time;
• Collaborate actively with data engineers and business teams to understand complex requirements and enable smooth data integration between systems.

Senior Systems Analyst – Dynamics CRM

Senior BI Data Analyst