Toku

QA Engineer

• Perform quality assurance efforts for contact center and unified communication software products.
• Create detailed, comprehensive, and well-structured test plans and test cases.
• Estimate, prioritize, plan, and coordinate quality testing activities.
• Execute automation scripts using open-source tools and run regression, integration, and performance tests.
• Collaborate with QA Manager, Test Automation Engineers, Product Managers, developers, and customer support teams.
• Track, triage, and investigate issues raised during UAT; work with end users to support UAT execution.
• Identify, document, and track defects using bug tracking systems (e.g., Jira) and verify fixes.
• Advocate and implement QA process improvements and contribute to QA strategy and tooling selection.
• Participate in knowledge sharing and contribute to growth of the QA team.
• Maintain documentation of test plans, test cases, test scripts, and defect history to reduce escaping defects.

Associate QA Engineer

Backend Engineer

• Manage Toku databases: design, plan, implement, operate, protect and maintain database systems
• Deploy and configure databases ensuring they are operational and accessible
• Implement and manage backup and recovery strategies to protect data and enable rapid recovery
• Design and implement highly available, scalable, and disaster-recovery database architectures
• Monitor database performance, identify bottlenecks and perform query and system optimizations
• Use monitoring tools to track database activity and proactively address anomalies
• Automate manual tasks to improve operational efficiency and processes
• Collaborate with Database Manager, Product Engineering, Infra, Security, and business stakeholders
• Provide technical inputs to stakeholders on data requirements and share best practices within the team
• Implement database security, governance, and compliance (e.g., GDPR, HIPAA, Data Protection Act)
• Develop and test disaster recovery plans to minimize downtime during major incidents
• Participate in long-term strategy alignment, continuous improvement and talent development/mentorship

Associate QA Engineer

Database Engineer