Toku

Associate QA Engineer

Toku

full-time

Posted on:

Location: 🇸🇬 Singapore

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Job Level

JuniorMid-Level

Tech Stack

CloudVoIP

About the role

  • Perform quality assurance efforts for contact center and unified communication software products.
  • Create detailed, comprehensive, and well-structured test plans and test cases.
  • Estimate, prioritize, plan, and coordinate quality testing activities.
  • Execute automation scripts using open-source tools and run regression, integration, and performance tests.
  • Collaborate with QA Manager, Test Automation Engineers, Product Managers, developers, and customer support teams.
  • Track, triage, and investigate issues raised during UAT; work with end users to support UAT execution.
  • Identify, document, and track defects using bug tracking systems (e.g., Jira) and verify fixes.
  • Advocate and implement QA process improvements and contribute to QA strategy and tooling selection.
  • Participate in knowledge sharing and contribute to growth of the QA team.
  • Maintain documentation of test plans, test cases, test scripts, and defect history to reduce escaping defects.

Requirements

  • Bachelor’s degree in computer science, Engineering, or a related field.
  • Any relevant certifications (e.g., ISTQB) are a plus.
  • At least 2-3 years of work experience in software quality assurance or software testing.
  • Knowledge in industry leading test automation tools such as Playwright, Cucumber tool or SIP and VOIP is a plus.
  • In-depth knowledge of functional, regression, performance, and security testing.
  • Experience in writing clear, concise, and comprehensive test plans and test cases.
  • Excellent problem-solving skills, attention to detail, and ability to work under pressure.
  • Strong written and oral communication skills in English.
  • Continuous learning mindset, staying up to date with latest QA trends and technologies.
  • Experience in CcaaS, CPaaS, Telco or Voice related domains is an added bonus.
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