Job Level
JuniorMid-Level
Tech Stack
CloudVoIP
About the role
- Perform quality assurance efforts for contact center and unified communication software products.
- Create detailed, comprehensive, and well-structured test plans and test cases.
- Estimate, prioritize, plan, and coordinate quality testing activities.
- Execute automation scripts using open-source tools and run regression, integration, and performance tests.
- Collaborate with QA Manager, Test Automation Engineers, Product Managers, developers, and customer support teams.
- Track, triage, and investigate issues raised during UAT; work with end users to support UAT execution.
- Identify, document, and track defects using bug tracking systems (e.g., Jira) and verify fixes.
- Advocate and implement QA process improvements and contribute to QA strategy and tooling selection.
- Participate in knowledge sharing and contribute to growth of the QA team.
- Maintain documentation of test plans, test cases, test scripts, and defect history to reduce escaping defects.
Requirements
- Bachelor’s degree in computer science, Engineering, or a related field.
- Any relevant certifications (e.g., ISTQB) are a plus.
- At least 2-3 years of work experience in software quality assurance or software testing.
- Knowledge in industry leading test automation tools such as Playwright, Cucumber tool or SIP and VOIP is a plus.
- In-depth knowledge of functional, regression, performance, and security testing.
- Experience in writing clear, concise, and comprehensive test plans and test cases.
- Excellent problem-solving skills, attention to detail, and ability to work under pressure.
- Strong written and oral communication skills in English.
- Continuous learning mindset, staying up to date with latest QA trends and technologies.
- Experience in CcaaS, CPaaS, Telco or Voice related domains is an added bonus.