Tokio Marine North America Services

Human Resources

• Provide administrative and operational support to the HR team
• Ensure smooth execution of HR processes and programs
• Maintain accurate employee records
• Assist with onboarding and offboarding
• Support employee engagement initiatives and communications
• Foster positive relationships while serving as a go-to HR support person

HR Coordinator

Artificial Intelligence

• Serves as a strategic advisor and liaison between Group Companies and the AI Hub, translating business needs into actionable AI initiatives across Training, R&D, and Governance workstreams
• Facilitates cross-functional workshops to identify high-impact AI opportunities in underwriting, claims, operations, and support functions
• Shapes, validates, and prioritizes AI use cases with measurable ROI/IRR, ensuring alignment with legal, risk, IT, and data governance
• Shares lessons learned, adoption challenges, and success stories across GCs to enhance maturity and reuse of proven solutions
• Builds and maintains executive relationships with internal and external leaders to identify opportunities and ensure operational readiness
• Guides business direction by anticipating needs, identifying opportunities, and making strategic recommendations that support the desired future state
• Communicates effectively with stakeholders to ensure transparency around progress, risks, and outcomes
• Participates in leadership meetings and facilitates strategic planning sessions to align business and technology objectives
• Leads prioritization of AI initiatives based on organizational strategy, workload, and budget, and oversees resolution of escalated issues
• Advocates for change management and facilitates adoption of AI-enabled business transformation
• Represents Tokio Marine Group at industry events, articulating corporate goals and building external partnerships
• Provides input on strategic direction to senior business and IT executives
• Collaborates with global technology teams to ensure effective implementation and governance of AI projects.

Director, AI Hub Business Relations

• Leads the design and execution of AI Hub operational governance and delivery frameworks
• Manages the global portfolio of AI initiatives across Training, R&D, and Governance workstreams
• Operates project intake, prioritization, and vendor management processes to align with enterprise strategy
• Oversees program delivery performance, schedules, and interdependencies across multiple concurrent initiatives
• Implements structured change management, issue tracking, and risk mitigation processes
• Develops and maintains executive dashboards, KPIs, and budget performance metrics to monitor progress
• Provides actionable insights and recommendations to leadership for portfolio prioritization and decision-making
• Acts as liaison between AI Hub leadership, Tokio Marine Holdings, and Group Company stakeholders to ensure alignment of business and technology objectives
• Facilitates governance meetings, strategic reviews, and leadership updates on AI Hub operations
• Drives continuous improvement in project intake, reporting, and governance standards
• Ensures compliance with internal controls, audit standards, and enterprise governance frameworks
• Supports cross-functional collaboration, communication, and documentation across the AI Hub’s global network

AI Hub Program and Operations Lead

Full-stack Engineer

• Serves as the senior technical authority for AI proof-of-concepts (PoCs) across infrastructure, cloud, networking, and security domains
• Leads architecture and feasibility reviews for AI use cases, embedding scalability, compliance, and security from inception
• Acts as the primary interface between business and technical teams, translating complex business challenges into actionable AI solutions
• Mentors and guides engineers and developers, fostering excellence in AI prototyping and enterprise-grade integration
• Develops and maintains enterprise AI integration blueprints, documentation, and deployment guides for Group Companies
• Oversees vendor engagements to safeguard intellectual property, control costs, and ensure smooth knowledge transfer
• Ensures production readiness, operational stability, and compliance for all AI deployments
• Collaborates with internal IT and global technology teams to ensure seamless integration of AI into enterprise systems
• Maintains alignment between AI initiatives and corporate governance frameworks
• Executes strategic projects and initiatives as assigned by leadership

Senior AI Technical Lead

• Continuously explores and evaluates new AI models, tools, and frameworks (e.g., OpenAI, Anthropic, Google, open-source models) for potential enterprise applications
• Builds small-scale prototypes, demos, and proofs of concept (PoCs) to assess technical feasibility and business value
• Collaborates with senior engineers, data scientists, and business partners to evolve prototypes into structured pilots and production-ready initiatives
• Stays current with advancements in Generative AI, large language models, and related technologies; documents findings and shares insights with internal teams
• Contributes to AI Hub projects by supporting development, integration testing, and data workflows across Group Companies
• Maintains clear and reusable technical documentation for experiments, evaluations, and prototype outcomes
• Supports AI R&D teams in running structured experiments, analyzing outcomes, and reporting on progress
• Ensures all experiments comply with enterprise governance, data security, and risk management standards
• Participates in community-of-practice sessions to share best practices, learnings, and emerging research findings

AI Prototyping Engineer

Analyst

• Conducts requirements analysis, configuration modification of AQS Policy Administration System to implement enhancements and Compliance changes.
• Troubleshoots defects reported either internally or by users’ community, find the root causes, implements and tests solutions in various environments.
• Recommend system and processes improvement.
• Configurations are done using AQS proprietary configuration tool.
• Works on the configuration, development, and maintenance of enterprise contents including documents, letters and forms, and configuration of new and existing products in the insurance suits.
• Works on the identification and documentation of business, functional, and technical problems.
• Conducts analysis of business requirements documents.
• Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications.
• Conducts research, evaluates and provides input to potential solutions, considering project constraints, organizational architecture standards, customer business processes, and emerging technologies where applicable.
• Develops work tasks, estimates, schedules, materials and plans to meet business needs.
• Communicates technical recommendations back to business analysts, subject matter experts and end users.
• Responsible for development and configuration of application systems according to provided technical specifications, design and business requirements.
• Configures AQS policy Administration System to adhere to designs supporting business requirements.
• Responsible for the design and development of documents, forms and application configuration according to provided technical specifications and business requirements.
• Develops procedures and queries for analysis and reports.
• Provides feasibility and analysis in generating ad hoc queries.
• Performs artifact reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process.
• Ensures accuracy of the implementation through design and execution of unit testing.
• Ensures the development and maintenance of SDLC artifacts related to implementation.
• Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs.
• Works collaboratively with unit testers and developers to identify comprehensive test scenarios.
• Supports QA and UAT execution and deployments in various environments.
• Learn and apply business rules specific to the insurance domain.
• Participates in preparation of deployment plan, troubleshoots and resolves production problems.
• Participates in planning and creation of release packages of various applications and related components, working with the release management team.
• Follows SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), style requirements and all other procedures necessary for data and system integrity.
• Follows best practices and standards during system configuration, peers review and testing.
• Acts as a Single Point of Contact (SPOC) for business unit specific needs and works with management and internal teams to address business requests.
• Participates in on-going operational L3 production support and maintenance.
• Participates processes and suggests improvements to performance where applicable.
• Researches cause and determines the impact of production issues.
• Works from incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements.
• Provides resolution of incidents and ad hoc requests per established SLAs.
• Provides technical assistance to inquiries regarding issues and/or questions.
• Communicates with other teams., including meetings facilitation.
• Monitoring progression of work tasks over release period, remove roadblocks.
• Executes sound judgment to accomplish goals.
• Performs a variety of tasks using creativity and latitude required.

Software Configuration Analyst Intern

Actuary

• Supports GPA department functions and staff by performing actuarial analyses and calculations, preparing reports, participating in meetings, and participating in various actuarial projects.
• Support TMHD actuarial governance procedures for insurance liabilities.
• Gather, prepare, and reconcile data for actuarial loss reserve reviews of individual group companies.
• Perform the first draft of the actuarial loss reserve reviews, including method selections, assumption selections, and final reserve estimate selections.
• Assist in research to support the actuarial loss reserve process reviews performed on individual group companies by the GPA department, including recommending best practice improvements.
• Support projects being performed by the International Actuarial Reserve Committee (IRAC) or those assigned to the GPA department.
• Contribute to reviews of group-wide financial reporting for premium reserves and insurance liabilities for IFRS17 and ICS accounting standards.
• Support projects undertaken by the GPA department actuarial modernization lead.