Tokio Marine North America Services

Analyst

• Assists with country-wide corporate benefits and Leave of Absence administration for TMNAS and Tokio Marine Group companies
• Responsible for technical aspects and administration of comprehensive health and life insurance plans
• Performs administration of all forms of leave of absence: STD, LTD, CFRA, FMLA and Worker’s Compensation
• Assists with annual enrollment of health plans including all enrollment meetings
• Assists with annual audits for 401K plan
• Assist with Medicare part D filings and associated legislative updates
• Ensures accuracy and applicable distribution of all plan documents and SPD’s
• Coordinate with HRIT department on any feed issues affecting benefit eligibility and payroll deductions
• Assist with administration for corporate wellness programs

Benefits Analyst I

Accounting Manager

• Responsible for performing day to day GAAP and STAT accounting tasks for TMNAS and the business units it supports.
• Maintains records in accordance with GAAP, STAT and organizational standards
• Assist in creating reports on financial performance for internal and external use
• Assist in researching bank activity such as cashed checks, and electronic transactions.
• Completes certain closing activities, including recording journal entries and assisting in performance balance sheet and P&L reconciliations
• Regular and reliable attendance
• Perform special projects and other duties as may be assigned
• Exercises independent discretion and judgment

Accounting Internship, Treasury

Financial Planning and Analysis

• Responsible for performing day to day financial reporting and investment accounting tasks for TMNAS and the business units it supports.
• Assist members of the Financial Reporting GAAP/IFRS team in monthly/quarterly deliverables
• Prepare and compile supporting documentation for IFRS Reporting
• Gather summarize data from IFRS communications with Home Office/External Audit/Internal Audit
• Support Financial Reporting team initiatives and various projects
• Provides support to Accounting Manager – Investment Accounting
• Prepares various month-end and quarter-end investment account reconciliations
• Assists in the preparation of internal investment schedules
• Assists in the preparation of various internal reporting files related to the investment portfolio

Financial Reporting, Investment Accounting Internship

• Responsible for performing day to day GAAP and STAT accounting tasks for TMNAS and the business units it supports
• Maintains records in accordance with GAAP, STAT and organizational standards
• Assist in creating reports on financial performance for internal and external use
• Assist in tasks supporting completion and maintenance of profit share calculations
• Completes certain closing activities, including recording journal entries and assisting in performance balance sheet and P&L reconciliations
• Regular and reliable attendance
• Perform special projects and other duties as may be assigned
• Exercises independent discretion and judgment

Accounting Internship

Artificial Intelligence

• Lead the development, implementation, and continuous improvement of the enterprise AI governance framework for TMNAS.
• Ensure AI and advanced analytics are safe, compliant, ethical, and commercially sound, enabling responsible innovation across key insurance functions.
• Partner with Technology, Digital, Data, Actuary, Legal, Security, Audit, and Business leaders to embed governance throughout the AI lifecycle.
• Define and own the enterprise AI governance framework, aligned to risk appetite, regulatory expectations, and insurance-specific use cases.
• Create and maintain AI policies in alignment with Tokio Marine Holdings guidance.
• Establish guardrails for model risk, bias, fairness, explainability, data usage, and third-party AI.
• Oversee governance across the full AI lifecycle: use case intake, model design, validation, deployment controls, monitoring, and remediation.
• Ensure clear accountability between first line (Technology/Business) and second line (Risk).
• Interpret and operationalize evolving AI regulations and supervisory expectations.
• Lead AI-related regulatory interactions, audits, and examinations.
• Function as a trusted advisor to Claims, Underwriting, Actuarial, Product, Distribution, Data Science, Engineering, Digital, Technology, and Enterprise Architecture teams.
• Oversee vendor and third-party AI risk, including SaaS and embedded AI solutions, in collaboration with Technology Business Management and GRC teams.
• Produce executive-level reporting on AI risk exposure, incidents, and regulatory readiness.
• Provide concise updates to Risk Committees, Executive Leadership, and the Board.
• Perform special projects and other duties as assigned.

Senior Manager, AI Risk & Governance

Project Manager

• Responsible for the delivery of enhancements and small to medium sized projects for TMNAS and its Group Companies
• Supports Portfolio/Program/Sr Project Managers to ensure projects and enhancements are carried out according to plan and standards
• Requires coordination across multiple teams and includes support, planning, setting deadlines, assigning responsibilities, and monitoring progress
• Manages full life-cycle from Initiation to Close for assigned enhancements and projects
• Creates and maintains detailed project schedules for accurate schedule tracking and progress reporting
• Facilitates the completion, approval and storage of enhancement and project artifacts including approval documents
• Ensures compliance with project management governance standards
• Responsible for project documentation such as charters, issue/action item logs, risk logs, project meeting agendas, and project meeting minutes
• Collaborates with Resource Managers for project assignments
• Manages project results including the project’s triple constraints of budget, schedule and scope
• Ensures project management and methodologies are followed and change management procedures and supporting tools are used in executing all projects as appropriate
• Creates and presents reports on project performance including schedule, budget and quality
• Assists in preparation of project budgets
• Assists with arranging meetings, developing agendas, producing meeting minutes and preparing progress reports
• Assists in project governance assessing projects for adherence to process including required artifacts and proper usage
• Works with management to collaborate with PMs to ensure understanding and compliance
• Presents findings and recommendations to management
• Administers project SharePoint sites and Project Server
• Supports project server requests such as data pulls, reporting, and integrations
• Supports PMO practice by coordinating project artifact reviews and feedback as well as facilitates approvals

Project Manager II

Manager

• Oversees the daily operations of the desktop team, ensuring timely and effective response to end-user requests and incidents
• Monitors and manages the team's workload and ticket queue, ensuring SLAs and KPIs are met
• Implements and maintains ITIL-based service management practices and processes
• Stays current with industry trends, emerging technologies, and best practices in IT support
• Assists in complex technical issue resolution and provides guidance to team members
• Collaborates with other IT teams for problem resolution and escalation of issues when necessary
• Implements and monitors customer satisfaction surveys and acts based on feedback
• Continuously seeks opportunities to improve the overall desktop support experience
• Develops and maintains desktop support performance metrics and reports
• Analyzes data to identify trends, areas for improvement, and opportunities for efficiency
• Manages relationships with third-party vendors and service providers as needed
• Allocates and manages resources effectively to meet desktop support goals and objectives
• Ensures adherence to security policies and compliance standards within the desktop support operations
• Assists in incident response and security awareness initiatives
• Reviews and performs quality assurance checklist on various tickets for Service Desk Analyst I, II & III to assure that all processes are followed
• Follows up on Customer Satisfaction survey responses
• Maintains documentation for processes, procedures, and solutions
• Performs managerial functions, including: Leads, mentors, and manages a team of support technicians, analysts, and supervisors, including internal and external resources
• Sets performance goals, conducts regular performance reviews, and provides coaching and feedback to team members
• Performs internal and third-party team coordination for core IT infrastructure operations activities

Senior Manager, Desktop Support

Communications

• Supports internal communication strategy and goals at the TMNA enterprise level
• Acts as trusted advisor on internal communications
• Develops tools to measure the effectiveness of messaging
• Collaborates on corporate communications and media relations
• Maintains positive relationships with key internal clients

Communications Specialist I

Business Analyst

• Responsible for business analysis functions in support of Philadelphia Insurance Companies (PHLY), TMNAS IT teams, and the TMNAS BA Practice
• Gather and define business and functional requirements
• Lead, support, and participate in business requirements gathering for projects and enhancements
• Facilitate effective communication between IT teams, business units, and external vendors
• Identify and recommend changes to technology that improve efficiency, accuracy, and compliance of business processes
• Perform operational support activities
• Participate in the full software development life cycle (SDLC)
• Conduct operational support turnover activities

Business Analyst II

• Operationalize and execute the strategy for the new Tokio Marine global intranet site.
• Ensures content is accurate and aligns with global business goals and internal communication priorities
• Support governance and compliance standards for the Intranet by creating standard operating procedures and ensuring established standards and best practices are followed
• Oversee editorial process for the Intranet including content review, and sourcing global stories that highlight the culture and mission of our global organization
• Manage Intranet content and event calendar to ensure content is refreshed periodically
• Act as a site administrator for onboarding new Group Companies to the Intranet, as well as content management for the site as it is continuously refreshed, updated, and expanded
• Measure and analyze the effectiveness of communication campaigns, using data insights to optimize future initiatives.
• Develop executive summaries based on results
• Support other communications projects as requested
• Other duties as assigned

Global Communications Administrator

• Lead the development and implementation of innovative training programs and organizational development initiatives for Tokio Marine’s Global AI Hub
• Conduct organizational assessments to identify AI training and development needs across the Group Companies
• Work with Group Companies to develop, implement and scale innovative learning solutions
• Facilitate organizational change initiatives in adopting AI best practices
• Manage Tokio Marine AI Training Network
• Stay current on industry trends, best practices, and emerging technologies in organizational development and training
• Use performance metrics and stakeholder feedback to improve training programs