Tokio Marine North America Services

Auditor

• Assist the IT Audit team in performing internal audits in accordance with the annual audit plan.
• Develop an understanding of the operations of various IT units
• Document walkthroughs around various IT units/processes
• Work as a member of the IT Audit team to facilitate audit item requests and document testing of controls
• Communicate with the IT Audit team on an ongoing basis to summarize testing and report results
• Assist in identifying control deficiencies and audit findings through the course of work performed
• Produce written summaries of procedures, findings, and recommendations
• Support Japanese Sarbanes-Oxley (JSOX) compliance

IT Internal Auditor II

Support Engineer

• Provide hands-on technical support in a large international enterprise environment
• Assist with the installation, maintenance, and support of end-user computing hardware and software
• Work directly with end users to assess hardware and software needs
• Utilize automation and remote management tools to deploy software and updates
• Support desktop imaging processes and maintain standardized build images
• Provide timely, professional support for end users experiencing hardware, software, or connectivity issues

Desktop Support Analyst I – Summer Internship

Security Engineer

• Assists with the design, implementation, installation and updates of security software products for enterprise platforms across the server and workstation landscape
• Periodically monitors the various security platform dashboards to determine if there are any security or system issues that need to be addressed and develop automation scripts as needed
• Reviews emerging security threats, vulnerabilities, and risks by going through vendor communications and RSS feeds
• Provides access to security systems for users based on approved requests
• Compiles security status reports and dashboards
• Assists with troubleshooting and responding to security configuration related incidents
• Helps with documentation and inventory of security tools and controls
• Works with operational teams to integrate security into their processes
• Builds and manages custom dashboards using data visualization tools and platforms
• Participates in the evaluation and selection of security products and technologies to support the organization's security goals

Security Engineering Intern

Cloud Engineer

• Responsible for management and engineering of infrastructure technologies that may involve virtualization and computer hardware, storage and backups, active directory and messaging or automation and deployments.
• Serve as a technology resource for Azure infrastructure and related systems
• Provide Tier 3 support for escalated infrastructure issues
• Design, deploy, and manage Azure services
• Design and implement Azure Landing Zones to establish secure, scalable, and compliant cloud environments aligned with organizational standards
• Support Infrastructure as Code (IaC) using tools such as Bicep
• Perform and coordinate routine maintenance on responsible systems
• Develop and maintain SOP’s and QRG’s for infrastructure tasks and support cross-training with other teams
• Creates documentation of overall infrastructure systems architecture (including cloud technology)
• Supports the creation of capacity plans and maintaining configuration management
• Participate in vendor and solution evaluations as assigned
• Uses repeatable best practices in compliance with TMNAS architectural standards and engineering methodology
• Implement and support monitoring, alerting, and logging using of cloud resources
• Assists with the implementation of best practice security measures to protect corporate data and systems

Analyst

• Assists with country-wide corporate benefits and Leave of Absence administration for TMNAS and Tokio Marine Group companies
• Responsible for technical aspects and administration of comprehensive health and life insurance plans
• Performs administration of all forms of leave of absence: STD, LTD, CFRA, FMLA and Worker’s Compensation
• Assists with annual enrollment of health plans including all enrollment meetings
• Assists with annual audits for 401K plan
• Assist with Medicare part D filings and associated legislative updates
• Ensures accuracy and applicable distribution of all plan documents and SPD’s
• Coordinate with HRIT department on any feed issues affecting benefit eligibility and payroll deductions
• Assist with administration for corporate wellness programs

Benefits Analyst I

Accounting Manager

• Responsible for performing day to day GAAP and STAT accounting tasks for TMNAS and the business units it supports.
• Maintains records in accordance with GAAP, STAT and organizational standards
• Assist in creating reports on financial performance for internal and external use
• Assist in researching bank activity such as cashed checks, and electronic transactions.
• Completes certain closing activities, including recording journal entries and assisting in performance balance sheet and P&L reconciliations
• Regular and reliable attendance
• Perform special projects and other duties as may be assigned
• Exercises independent discretion and judgment

Accounting Internship, Treasury

Financial Planning and Analysis

• Responsible for performing day to day financial reporting and investment accounting tasks for TMNAS and the business units it supports.
• Assist members of the Financial Reporting GAAP/IFRS team in monthly/quarterly deliverables
• Prepare and compile supporting documentation for IFRS Reporting
• Gather summarize data from IFRS communications with Home Office/External Audit/Internal Audit
• Support Financial Reporting team initiatives and various projects
• Provides support to Accounting Manager – Investment Accounting
• Prepares various month-end and quarter-end investment account reconciliations
• Assists in the preparation of internal investment schedules
• Assists in the preparation of various internal reporting files related to the investment portfolio

Financial Reporting, Investment Accounting Internship

• Responsible for performing day to day GAAP and STAT accounting tasks for TMNAS and the business units it supports
• Maintains records in accordance with GAAP, STAT and organizational standards
• Assist in creating reports on financial performance for internal and external use
• Assist in tasks supporting completion and maintenance of profit share calculations
• Completes certain closing activities, including recording journal entries and assisting in performance balance sheet and P&L reconciliations
• Regular and reliable attendance
• Perform special projects and other duties as may be assigned
• Exercises independent discretion and judgment

Accounting Internship

Artificial Intelligence

• Lead the development, implementation, and continuous improvement of the enterprise AI governance framework for TMNAS.
• Ensure AI and advanced analytics are safe, compliant, ethical, and commercially sound, enabling responsible innovation across key insurance functions.
• Partner with Technology, Digital, Data, Actuary, Legal, Security, Audit, and Business leaders to embed governance throughout the AI lifecycle.
• Define and own the enterprise AI governance framework, aligned to risk appetite, regulatory expectations, and insurance-specific use cases.
• Create and maintain AI policies in alignment with Tokio Marine Holdings guidance.
• Establish guardrails for model risk, bias, fairness, explainability, data usage, and third-party AI.
• Oversee governance across the full AI lifecycle: use case intake, model design, validation, deployment controls, monitoring, and remediation.
• Ensure clear accountability between first line (Technology/Business) and second line (Risk).
• Interpret and operationalize evolving AI regulations and supervisory expectations.
• Lead AI-related regulatory interactions, audits, and examinations.
• Function as a trusted advisor to Claims, Underwriting, Actuarial, Product, Distribution, Data Science, Engineering, Digital, Technology, and Enterprise Architecture teams.
• Oversee vendor and third-party AI risk, including SaaS and embedded AI solutions, in collaboration with Technology Business Management and GRC teams.
• Produce executive-level reporting on AI risk exposure, incidents, and regulatory readiness.
• Provide concise updates to Risk Committees, Executive Leadership, and the Board.
• Perform special projects and other duties as assigned.

Senior Manager, AI Risk & Governance

Project Manager

• Responsible for the delivery of enhancements and small to medium sized projects for TMNAS and its Group Companies
• Supports Portfolio/Program/Sr Project Managers to ensure projects and enhancements are carried out according to plan and standards
• Requires coordination across multiple teams and includes support, planning, setting deadlines, assigning responsibilities, and monitoring progress
• Manages full life-cycle from Initiation to Close for assigned enhancements and projects
• Creates and maintains detailed project schedules for accurate schedule tracking and progress reporting
• Facilitates the completion, approval and storage of enhancement and project artifacts including approval documents
• Ensures compliance with project management governance standards
• Responsible for project documentation such as charters, issue/action item logs, risk logs, project meeting agendas, and project meeting minutes
• Collaborates with Resource Managers for project assignments
• Manages project results including the project’s triple constraints of budget, schedule and scope
• Ensures project management and methodologies are followed and change management procedures and supporting tools are used in executing all projects as appropriate
• Creates and presents reports on project performance including schedule, budget and quality
• Assists in preparation of project budgets
• Assists with arranging meetings, developing agendas, producing meeting minutes and preparing progress reports
• Assists in project governance assessing projects for adherence to process including required artifacts and proper usage
• Works with management to collaborate with PMs to ensure understanding and compliance
• Presents findings and recommendations to management
• Administers project SharePoint sites and Project Server
• Supports project server requests such as data pulls, reporting, and integrations
• Supports PMO practice by coordinating project artifact reviews and feedback as well as facilitates approvals

Project Manager II

Manager

• Oversees the daily operations of the desktop team, ensuring timely and effective response to end-user requests and incidents
• Monitors and manages the team's workload and ticket queue, ensuring SLAs and KPIs are met
• Implements and maintains ITIL-based service management practices and processes
• Stays current with industry trends, emerging technologies, and best practices in IT support
• Assists in complex technical issue resolution and provides guidance to team members
• Collaborates with other IT teams for problem resolution and escalation of issues when necessary
• Implements and monitors customer satisfaction surveys and acts based on feedback
• Continuously seeks opportunities to improve the overall desktop support experience
• Develops and maintains desktop support performance metrics and reports
• Analyzes data to identify trends, areas for improvement, and opportunities for efficiency
• Manages relationships with third-party vendors and service providers as needed
• Allocates and manages resources effectively to meet desktop support goals and objectives
• Ensures adherence to security policies and compliance standards within the desktop support operations
• Assists in incident response and security awareness initiatives
• Reviews and performs quality assurance checklist on various tickets for Service Desk Analyst I, II & III to assure that all processes are followed
• Follows up on Customer Satisfaction survey responses
• Maintains documentation for processes, procedures, and solutions
• Performs managerial functions, including: Leads, mentors, and manages a team of support technicians, analysts, and supervisors, including internal and external resources
• Sets performance goals, conducts regular performance reviews, and provides coaching and feedback to team members
• Performs internal and third-party team coordination for core IT infrastructure operations activities

Senior Manager, Desktop Support

Communications

• Supports internal communication strategy and goals at the TMNA enterprise level
• Acts as trusted advisor on internal communications
• Develops tools to measure the effectiveness of messaging
• Collaborates on corporate communications and media relations
• Maintains positive relationships with key internal clients