Administrative Assistant

Tokio Marine North America Services

Administrative Assistant providing operational support to Facilities team at Tokio Marine. Coordinating service requests and maintaining documentation for smooth office operations.

Posted 7/17/2026full-timeBala Cynwyd • Pennsylvania • 🇺🇸 United StatesJunior💰 $53,000 - $63,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and operational support capabilities, with expertise in coordinating facilities-related service requests and managing departmental documentation. Proficient in using business systems and tools to enhance office operations and support multiple projects effectively.

Highest-signal resume keywords

Administrative Support ExperienceServiceNow ProficiencyExcel ExpertiseStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportCalendar SchedulingExpense ReportingDocument ManagementFacilities Coordination

Soft Skills

Customer Service MindsetCollaborationAttention to DetailProfessionalismAbility to Handle Confidential Information

Tools & Technologies

ServiceNowSharePointExcelOutlookPowerPointWord

Industry Keywords

Facilities ManagementCorporate EnvironmentOffice OperationsVendor CoordinationProject Support

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as an administrative and operational support resource for the Facilities team, supporting multiple leaders and projects simultaneously
Coordinate and manage Facilities-related service requests, including routing, tracking, and follow-up using ServiceNow or similar ticketing platforms
Support office operations by assisting with facilities service requests and workplace needs in coordination with Facilities leadership
Support vendor coordination activities in collaboration with the Facilities Office Assistant, ensuring continuity of service
Assist with scheduling meetings, coordinating calendars, and supporting Facilities-related meetings and site activities
Prepare, format, and distribute internal communications, reports, and correspondence related to facilities operations and projects
Maintain departmental documentation, files, and reference materials on SharePoint, ensuring version control and organization
Assist with office leasing, relocation, renovation, and decommissioning projects by supporting administrative activities and internal communications
Order and track office and facilities-related supplies as requested
Submit and reconcile expense reports related to Facilities operations
Maintain contact lists for internal stakeholders and facilities-related contacts
Provide professional front-line support to visitors and employees as needed

Requirements

What you’ll need

High school diploma or equivalent required
Superior knowledge of Excel
Associate’s or Bachelor’s degree preferred
1–3 years of administrative or operations support experience in a medium to large corporate environment
Experience working with calendar scheduling, expense reporting, and departmental coordination
Demonstrated ability to learn and effectively use business systems and tools (e.g., Outlook, Word, Excel, PowerPoint, SharePoint, ServiceNow)
Strong written and verbal communication skills
High level of professionalism with the ability to handle confidential and sensitive information
Strong organizational skills with the ability to prioritize and manage competing requests
Strong customer service mindset and collaborative working style
Excellent attention to detail and follow-through
Comfortable working in a fast-paced, team-oriented, service-focused environment

Benefits

Comp & perks

Competitive benefits package
Bonus eligibility