Customer Experience Program Coordinator
Togetherwork
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Job Level
About the role
- Support cross-functional customer experience initiatives, including ESOM, through coordination and follow-through
- Maintain documentation, trackers, and action items related to CX initiatives
- Prepare materials and inputs for CX reviews, updates, and meetings
- Gather and organize information and inputs from internal teams
- Identify gaps, risks, or misalignment and escalate appropriately
- Coordinate meetings, agendas, and follow-ups as needed
- Own weekly administration of the AB488 restricted accounts list, including: managing additions and removals based on established criteria, validating updates with relevant internal teams ensuring updates are accurate and completed on a consistent cadence
- Maintain documentation and audit trails related to restricted account changes
- Coordinate with Legal, Compliance, Operations, and Support teams as needed
- Escalate discrepancies, questions, or potential risks promptly
Requirements
- 1–3 years of experience in program coordination, operations, customer experience, or a related role
- Strong organizational and documentation skills
- Comfort managing recurring administrative tasks on a weekly cadence
- Clear written and verbal communication skills
- Ability to follow defined processes and escalate issues appropriately
Benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401K option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Culture that values work/life balance and celebrates successes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizational skillsdocumentation skillsclear communicationverbal communicationwritten communicationprogram coordinationoperations managementcustomer experience managementescalation managementrisk identification