Togetherwork

Customer Support Specialist – Tier 1

Togetherwork

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Tech Stack

Cloud

About the role

  • Investigate and resolve customer-reported issues within Fonteva’s Salesforce-based applications
  • Troubleshoot problems related to configuration, Lightning Components, managed packages, workflows, flows, and process builders
  • Apply debugging techniques to analyze issues within custom frameworks and identify root causes
  • Deliver high-quality, customer-focused support by understanding client needs and use cases
  • Communicate clearly and effectively with both technical and non-technical customer stakeholders
  • Take ownership of customer cases from intake through resolution or appropriate escalation
  • Provide foundational support for API integrations using tools such as Workbench and Data Loader
  • Assist with middleware platforms (e.g., MuleSoft) while learning integration best practices through hands-on experience and mentorship
  • Continuously expand your knowledge of the Salesforce platform, Fonteva products, and cloud technologies
  • Participate in mentoring, formal training, and certification programs to grow technical and product expertise

Requirements

  • Strong problem-solving and root cause analysis skills and enjoys working through complex systems
  • 2–3+ years of hands-on Salesforce experience as an advanced user, administrator, or in a support-focused role
  • Salesforce Administrator or motivated to achieve certification within 90 days of hire (certification costs covered by Fonteva)
  • Thrives in a fast-paced, metrics-driven support environment
  • Values teamwork, learning, and shared success
  • Experience with Salesforce Experience Cloud is a plus
Benefits
  • Medical, dental, and vision insurance options
  • 100% Employer paid short/long term disability
  • Basic Life
  • 401(k) option with 100% company match up to 4%
  • Flexible paid personal/vacation time built on mutual trust and accountability
  • 10 sick days annually
  • 10 company paid holidays
  • 6 weeks paid parental leave
  • Pet Insurance
  • Medical Travel Benefits
  • Infertility Benefits
  • Teladoc
  • Employee Assistance Program
  • Wellness Benefits & Engagement Platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceLightning Componentsmanaged packagesworkflowsflowsprocess buildersAPI integrationsdebugging techniquesmiddleware platformsSalesforce Experience Cloud
Soft Skills
problem-solvingroot cause analysiscommunicationownershipteamworklearningcustomer-focused supportmentoringadaptabilitymetrics-driven
Certifications
Salesforce Administrator