Tobii Dynavox

Technical Support Representative

Tobii Dynavox

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Handle incoming calls, emails and chat requests received via direct contact or Technical Support line
  • Provide callers with training and troubleshooting support to address problems or concerns
  • Respond to email messages and chat requests and work with customers to resolve issues
  • Document all calls and interactions in the Call Center database
  • Arrange for product repairs when necessary
  • Update customer demographic or personal information in the database
  • Escalate problems/issues when warranted
  • Perform various other tasks as assigned

Requirements

  • High School diploma
  • Associate Degree in Information or Computer Science preferred
  • Previous call center experience a plus
  • Interpersonal skills, oral and written communication skills
  • Ability to adapt communication style to better respond and meet the needs of the caller
  • Fluent in Spanish or French a plus
  • Microsoft Office Word and Outlook
  • Windows navigation skills
  • Keyboarding skills
  • Familiarity with database applications, spreadsheets, relational databases a plus
  • Customer service orientation
  • Ability to maintain composure during stressful situations
  • Troubleshooting skills
  • Detail oriented
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingdatabase applicationsspreadsheetsrelational databaseskeyboard skillsMicrosoft Office WordMicrosoft OutlookWindows navigation
Soft Skills
interpersonal skillsoral communicationwritten communicationadaptabilitycustomer service orientationcomposure under stressdetail oriented
Certifications
High School diplomaAssociate Degree in Information or Computer Science