Toast

Onboarding Consultant I

Toast

full-time

Posted on:

Location Type: Remote

Location: Alabama • United States

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Salary

💰 $70,000 - $80,000 per year

About the role

  • Leverage your Restaurant operations knowledge and project management skills to partner with restaurant owners through implementation of our product line.
  • Enable restaurant owners and management teams to utilize xtraCHEF by Toast to create best practices for managing your daily restaurant operations - including daily sales reports and food costs.
  • Create & lead a customer’s implementation plan from kickoff to activation, ensuring customers hit targeted milestones.
  • Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your backlog.
  • Ensure the transition goes smoothly and guide the customer through their initial usage by providing post-activation guidance or follow-up training.
  • Adapt onboarding and educational materials into Mandarin to ensure a seamless experience for non-English speaking stakeholders

Requirements

  • Bilingual/Fluent in Mandarin & English required, both written and verbal
  • 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
  • Experience with COGS (Cost of Goods Sold) and inventory analysis in Food & Beverage or Hospitality Industries
  • Comfortable utilizing direct outreach via phone to guide customers through the implementation lifecycle
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success in meeting and exceeding goals, including backlog hygiene and high quality customer interactions
  • Excellent communication, organizational, time management, and influencing skills
Benefits
  • Competitive compensation
  • Flexible work hours
  • Professional development opportunities
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer satisfactioninventory analysisCOGSrestaurant operationsonboardingimplementation lifecycle
Soft Skills
bilingualcommunicationorganizationaltime managementinfluencingadaptabilityindependence