Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase and post 30 days of going live
Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast
Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
Perform onboarding configurations remotely while documenting the go-live process
Leverage the Toast product configured to their business and workflow with a focus on operational efficiencies
Manage several onboarding engagements simultaneously, including large books of onboarding business at one time (100-130 customers)
Drive seamless internal communication across Sales, Customer Success, and Product departments to resolve project blockers and accelerate activation timelines

Requirements

Bilingual/Fluent in Mandarin & English required
3 + years of experience in a role responsible for customer satisfaction and business operations
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementonboarding configurationsoperational efficienciescustomer satisfactionbusiness operations

Soft Skills

communicationorganizationalinfluencingindependent operationnavigating competing priorities