Responsible for effective internal & external communications, including existing customer pricing negotiation, pricing enablement, billing inquiries
Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
Perform advanced payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
Support the sales team as a subject matter expert regarding Toast’s payment solutions in addition to pricing
Manage and improve upon all operational processes that touch Toast Payments
Support and partner with Sales Enablement on Payments education initiatives
Support optimizing internal business operations for scale
Use of Salesforce, Excel, Powerpoint and SQL on a daily basis

Requirements

Bachelor's Degree in Finance, Business or related fields required
2-4 years of experience in an analytical or operations position, preferably with a customer facing component including communications via email, phone, and video
Proven capacity to navigate complex and difficult customer conversations, maintaining professionalism while driving to a positive resolution.
Strong Excel/Google Sheets skills; ability to understand and work with financial models
Experience preparing comprehensive presentation materials and decks for multilevel stakeholders across an organization
Experience contributing to department level strategic initiatives from conception to delivery
Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies
Excellent organizational, time management & verbal/written communication skills
A great sense of accuracy and problem-resolution skills
Ability to manage multiple competing priorities in a high growth, fast-paced environment
An inquisitive nature and a mathematical/analytical mind

Benefits

competitive compensation and benefits programs
flexible to meet Toasters’ changing needs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

pricing analysisfinancial modelingdata analysisprocess improvementpresentation preparationcustomer negotiationbilling inquiriescard processing pricinginterchange feesnetwork fees

Soft Skills

communicationproblem resolutionorganizational skillstime managementprofessionalismanalytical thinkingcustomer serviceadaptabilityinquisitive naturestakeholder engagement

Certifications

Bachelor's Degree in FinanceBachelor's Degree in Business