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Experience Designer, Customer Experience

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full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $98,000 - $157,000 per year

About the role

  • Lead qualitative research and synthesize learnings into actionable insights and tangible artifacts (e.g. personas, customer journey maps, process maps)
  • Plan and lead ideation workshops with cross-functional partners to define and shape feasible and coordinated solutions
  • Envision and conceptualize new customer journeys and experiences and bring them to life through creative storytelling
  • Stand up experiments and pilots to validate/evaluate new experiences
  • Work collaboratively with cross-functional departments to guide project execution, reduce obstacles to completion, and ensure initiatives meet committed timelines.

Requirements

  • 5+ years of relevant experience in customer experience, digital experience, management consulting, strategic finance, or related strategy positions
  • Experience with a range of experience design capabilities (e.g. qualitative and quantitative research, service design, human centered design, UX design, journey mapping, workshop facilitation)
  • A passion for improving the customer experience, solving problems, and leading collaboration across teams
  • Comfort with and passion for all parts of the design process, from early-stage insights gathering, to strategy definition, concepting, and prototyping
  • Fluency in working with state of collaboration and prototyping tools (e.g., Figma, Miro)
  • Excellent communication, presentation and collaboration skills
  • A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment.
Benefits
  • Competitive compensation and benefits programs
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
qualitative researchquantitative researchservice designhuman centered designUX designjourney mappingworkshop facilitationprototypingstrategic financecustomer experience
Soft Skills
communicationpresentationcollaborationproblem solvingleadershipcreativityentrepreneurial spiritadaptabilityteamworkstrategic thinking