Serve as the customer’s relationship manager & point of contact during the onboarding phase
Leverage Toast product knowledge and project management skills during Go-Live phase
Create best practices for managing daily business operations
Conduct remote site assessments to determine the networking needs of clients
Document the installation of the Toast POS system and lead an onboarding training plan for retail staff
Manage several onboarding engagements simultaneously and assist customers post-live

Requirements

3 + years of experience in a role responsible for customer satisfaction and business operations
Success operating independently and navigating competing priorities in a constantly changing environment
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementnetworking needs assessmentPOS system installationonboarding training

Soft Skills

customer satisfactioncommunicationorganizational skillsinfluencing skillsindependent operationnavigating competing priorities