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Customer Care Tax Expert

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full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $26 per hour

About the role

  • Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
  • Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
  • Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
  • Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
  • Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
  • Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
  • Collaborate with customers to complete Third-Party Agent (TPA) setup
  • Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
  • Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned

Requirements

  • 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
  • 1+ years of prior payroll service bureau experience
  • Knowledge of payroll taxes including federal, state, local and paid family leave
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Strong critical problem solving, customer communication, organizational, and influencing skills
  • Experience working with sensitive/confidential information
  • Proficient in Microsoft Excel and Google Suite
Benefits
  • Competitive compensation
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payroll tax knowledgetax filingreconciliationprocess improvementproblem solvingcustomer communicationorganizational skillsinfluencing skillssensitive information handlingcustomer satisfaction
Soft Skills
critical thinkingindependencenavigating prioritiescollaboration