Senior Product Manager, Customer Support
Toast
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $132,000 - $211,000 per year
Job Level
About the role
- Own and drive the roadmap for the Help Center and Communications Platform
- Develop the Help Center for all Toast customers
- Lead customer communications replatforming
- Build solutions for improving the customer support experience
- Work closely with designers and developers
- Partner with multiple teams to figure out what customers need to know
- Research customer needs directly
- Champion customer needs internally
Requirements
- Experience as a senior product manager
- Data governance
- Platform-thinking
- Building customer-facing experiences across web and mobile
- A track record of shipping effective features and experiences with data-driven decision-making
- Experience developing and launching products with cross-functional constraints
- Exceptional communication skills
- Passion for and knowledge of the role data plays for R&D teams
- Entrepreneurial mindset
- Ability to take ownership of an existing product
Benefits
- Competitive compensation and benefits programs
- Paid time off
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
- Bonuses
- Stock options if eligible
- Equipment allowances
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data governanceplatform-thinkingcustomer-facing experiencesdata-driven decision-makingproduct developmentcross-functional collaboration
Soft skills
exceptional communication skillsentrepreneurial mindsetownership