TMSfirst

Product Designer

• Own the end-to-end design of complex enterprise products used by engineers, operators, and administrators.
• Work directly with product and engineering to define, design, test, and ship product experiences.
• Use AI tools as a core part of design and prototyping workflows.
• Contribute to and mature internal design workflows and processes.
• Own design from discovery through delivery across one or more product areas.
• Contribute to and grow the CIQ design system.
• Conduct user research and usability testing with technically sophisticated enterprise users.
• Define and track design quality metrics and use them to drive iteration.
• Prototype rapidly to explore and communicate ideas.
• Collaborate with product managers, engineers, and other designers throughout the full development cycle.
• Contribute to design culture and process on a small, high-ownership team.

Senior Product Designer

Solutions Engineer

• Support CIQ’s go-to-market efforts in Japan as the technical counterpart to the Senior Account Executive.
• Engage prospects, enable partners, and ensure technical success across pre-sales and post-sales engagements.
• Design solutions using CIQ’s product portfolio, including RLC, Fuzzball, Warewulf, and Apptainer.
• Guide customers through evaluation, adoption, and scaling journeys.
• Collaborate with the Senior Account Executive to understand customer needs, design solutions, and support sales opportunities.
• Deliver product demonstrations, technical presentations, and hands-on workshops.
• Lead technical discovery sessions, solution architecture design, and proof-of-concept deployments.
• Advise on infrastructure integration, deployment best practices, and performance tuning.
• Deliver technical training and architecture guidance to local system integrators and resellers.
• Bridge customers and CIQ engineering, advocating for product enhancements and roadmap alignment.

Senior Linux Solutions Architect

Support Engineer

• Own the most complex technical escalations across CIQ’s enterprise customer base from initial report through verified root cause and confirmed resolution, including kernel-level debugging.
• Serve as senior technical point of contact for strategic accounts and understand customer architectures, workloads, and constraints deeply enough to advise them proactively.
• Debug Linux across kernel, user space, systemd, storage, networking, and performance on bare metal, virtualized, containerized, and cloud infrastructure.
• Set technical standards for support, including reproduction discipline, root-cause rigor, and clear customer communication.
• Mentor support engineers and review their technical work.
• Drive customer-facing defects into Engineering with reproductions, diagnoses, and sufficient context, tracking them through release.
• Contribute automated test coverage for real customer configurations and failure modes.
• Convert resolved escalations into knowledge base articles, documentation corrections, and training content.
• Use AI-assisted tooling for research, triage, and drafting while personally reviewing customer-facing outputs.
• Participate in the on-call rotation for critical customer issues and release readiness reviews.
• Engage directly with the Rocky Linux and broader open source communities, upstream and in public forums.

Senior Product Designer

Senior Linux Solutions Architect

Senior Customer Support Engineer