TMP The Mortgage People

Account Manager

• Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation
• Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses
• Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met
• Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage
• Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes
• Help train and guide new team members, across all departments
• Champion service quality, identify operational blockages early, and implement solutions collaboratively
• Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod

Key Relationship Manager