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Key Relationship Manager
TMP The Mortgage PeopleKey Relationship Manager role for TMP focusing on service delivery and collaboration in a dynamic remote environment. Bridging teams and ensuring high service standards and operational excellence.
About the role
Key responsibilities & impact- Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation
- Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses
- Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met
- Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage
- Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes
- Help train and guide new team members, across all departments
- Champion service quality, identify operational blockages early, and implement solutions collaboratively
- Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod
Requirements
What you’ll need- A proactive communicator with excellent problem-solving skills
- Experience in CAM or CORD roles, with a deep understanding of our workflows
- A collaborative mindset and the ability to influence across teams
- A passion for excellent service and customer outcomes
- Calm under pressure, with the confidence to represent TMP externally
- A champion of TMP’s values: Amazingly Helpful, Collaborative, and Accountable
Benefits
Comp & perks- The opportunity to shape how our pods function and how we deliver excellence
- Visibility across all teams and a leadership position within your pod
- A varied and meaningful role where no two days are the same
- Direct involvement in TMP 2.0, with the chance to help shape the future of our business
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
proactive communicatorproblem-solvingcollaborative mindsetinfluence across teamspassion for servicecalm under pressureconfidenceownershiptraining and guidingcultural role model