TM Forum

Head of Operations – Benchmarks, Diagnostics

TM Forum

full-time

Posted on:

Location Type: Remote

Location: Anywhere in Europe

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Job Level

Lead

About the role

  • You are the operational leader driving TM Forum’s benchmarking and maturity initiatives.
  • Own the end-to-end customer journey – responsible for excellence in service delivery.
  • Direct the top-tier external consulting partners contracted to build and run our benchmark databases and interactive tools.
  • Personally guide senior operational leaders at the world's largest telcos through the entire benchmarking lifecycle.

Requirements

  • Proven experience directing B2B service delivery pipelines, professional services, or customer success operations for large enterprise clients.
  • Exceptional ability to lead cross-functional initiatives and launch new products/services on strict deadlines.
  • Strong capability for handling, analysing and standardizing complex data for executive reporting.
  • Gravitas and high-level communication skills; comfortable advising and guiding senior technical stakeholders.
  • Demonstrated experience managing vendor relationships, consulting partners, commercial tracking, and P&L/budget oversight.
Benefits
  • Diversity & Inclusion at TM Forum
  • Workplace where everyone can belong, feel respected, supported and able to do their best work.
  • Welcomes talent from all walks of life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B service deliverydata analysisexecutive reportingvendor managementP&L oversightbudget management
Soft Skills
leadershipcross-functional collaborationcommunicationadvisingguiding senior stakeholdersproject management