Account Manager
TLDR
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $145,000 - $163,000 per year
About the role
- Own post-sale client relationships, ensuring satisfaction, retention, and growth.
- Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops.
- Proactively identify renewal and upsell opportunities across your account base.
- Analyze campaign performance, communicate insights, and deliver actionable recommendations.
- Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution.
- Maintain accurate forecasting, pipeline, and account health data in HubSpot.
- Prioritize your book of business by potential, ensuring the right level of service across accounts.
- Surface process improvements and client insights to help shape TLDR’s product and sales strategy.
Requirements
- 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters
- Proven track record of owning renewals, upsells, and revenue targets
- Strong understanding of campaign metrics, reporting, and optimization
- Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting
- Exceptional communication and relationship management skills
- Comfortable managing a large, diverse book of business
- Collaborative, organized, and confident working autonomously
- You’ve managed advertising or sponsorship campaigns end-to-end.
- You balance empathy with commercial instincts — both client-first and performance-driven.
- You thrive in high-growth, fast-moving environments with evolving processes.
- You think like a partner, not a vendor — and can speak the language of tech and media.
- You’re naturally curious, proactive, and driven to make things better.
Benefits
- Comprehensive medical, dental and vision benefits with 100% paid option
- Flexible PTO. Most team members will enjoy 2-3 weeks off per year + holidays
- 401(k) Plan: Empower 401(k)
- Paid Parental Leave
- Home Office Stipend: We're on Macbook Air M4s. Get a new monitor, headset, and chair on us.
- Learning & Development Stipend: We are a curious group that believes in learning.
- Contribute to the growth of one of the largest newsletters in the world.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successcampaign managementrenewalsupsellsrevenue forecastingcampaign metricsreportingoptimizationadvertising campaigns
Soft Skills
communication skillsrelationship managementcollaborationorganizationautonomyempathycommercial instinctscuriosityproactivityperformance-driven