Tixr

Technical Solutions Manager

Tixr

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $75,000 - $85,000 per year

About the role

  • Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals.
  • Lead technical implementations, ensuring clients are set up for long-term success—not just launch.
  • Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement.
  • Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs.
  • Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience.
  • Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
  • Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations.
  • Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.

Requirements

  • 3–5+ years of experience in technical account management, SaaS implementations, live event operations, or technical client support.
  • Strong technical aptitude with the ability to quickly understand complex systems and integrations.
  • Ability to ask the right questions, synthesize information, and make clear, defensible recommendations.
  • Comfort pushing back professionally—using data, logic, and client impact to influence decisions.
  • Highly organized, efficient, and able to manage competing priorities.
  • Comfortable learning new tools and workflows as the platform evolves.
Benefits
  • Paid Health Benefits ($0 Premiums)
  • Dental, Vision, Life plans
  • Open Vacation
  • 401k (50% match up to 3%)
  • Paid Equipment
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Team Offsites / Events
  • Ticket hookups!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical account managementSaaS implementationslive event operationstechnical client supportsystem integrationsworkflow automationdata analysisrisk assessmentsolution recommendationprocess improvement
Soft Skills
communicationproblem-solvingorganizational skillsclient advocacycritical thinkinginfluencingsynthesis of informationefficiencyadaptabilityprioritization