Tixr

Customer Success Manager

• Build and maintain strong, trusted relationships with clients, serving as their advocate within the company.
• Proactively communicate with clients to understand their goals, challenges, and upcoming initiatives.
• Monitor client engagement and platform usage to identify opportunities for improved adoption, satisfaction, and account growth.
• Identify and pursue upsell and expansion opportunities where they align with client goals.
• Act as the primary point of contact for assigned client accounts, managing their daily needs and inquiries.
• Monitor and resolve client tickets promptly and effectively, ensuring a high standard of service.
• Build client events as necessary on the Tixr platform.
• Own coordination across internal teams to ensure client needs and goals are met on time.
• Partner with Technical Solutions Managers to deliver new feature demos, resolve complex technical challenges, develop workarounds for unique client situations, and conduct client build audits.
• Engage with the Director of Accounts on issue escalation, strategic guidance, complex financial or reporting needs, and account-level risk mitigation.
• Partner with Technical Solutions Managers to resolve product-specific, onsite, or technical challenges for clients.
• Partner with Client Onboarding Lead to ensure clients are onboarded effectively, trained on platform use, and set up for long-term success.
• Provide the Director of Accounts with regular insight into the health and status of client relationships.
• Escalate complex issues to the appropriate internal teams and ensure timely resolution.
• Share client feedback with Technical Solutions Managers and Support teams to help enhance platform functionality and the overall client experience.
• Manage client projects, timelines, event builds, and deliverables, ensuring all commitments are met.
• Maintain clear and organized client records in Notion and HubSpot, documenting interactions and updates.
• Identify and implement process improvements to optimize client success workflows.

Client Experience Manager

Backend Engineer

• Collaborate with developers, designers, product owners, and other team members to deliver the highest caliber products
• Work on complex problems that need well thought-out and test-driven solutions
• Be a part of a team that loves what they do and thrives to push what technology allows

Client Experience Manager

Senior Software Engineer, Java