Tixr

Technical Account Manager

• Act as a trusted technical advisor for a portfolio of clients, understanding their business models, workflows, and goals.
• Lead technical implementations and ensure clients are set up for long-term success.
• Proactively audit event builds, configurations, and workflows to identify risks, inefficiencies, and opportunities for improvement.
• Ask probing questions to uncover root causes and recommend multiple solution paths with clear tradeoffs.
• Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
• Participate in GTM initiatives by testing new features, validating workflows, and shaping internal and external enablement materials.

Backend Engineer

• Collaborate with developers, designers, product owners, and other team members to deliver the highest caliber products
• Work on complex problems that need well thought-out and test-driven solutions
• Be a part of a team that loves what they do and thrives to push what technology allows

Senior Software Engineer, Java Backend

Solutions Engineer

• Serve as the primary technical advisor for a portfolio of clients, deeply understanding their business models, workflows, and goals.
• Lead technical implementations, ensuring clients are set up for long-term success—not just launch.
• Proactively audit event builds, configurations, and workflows, identifying risks, inefficiencies, and opportunities for improvement.
• Ask probing questions to uncover root causes, not just symptoms, and recommend multiple solution paths with clear tradeoffs.
• Act as a strong voice of the client in collaboration with Product, Engineering, and Client Experience.
• Translate real-world client use cases into clear product feedback, supported by data, context, and business impact.
• Document common client questions, edge cases, and solutions to improve internal knowledge and reduce repeat escalations.
• Identify opportunities to streamline workflows, automate repetitive steps, and improve team efficiency.

Technical Solutions Manager

Client Services Representative

• Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.).
• Own tiering & SLA frameworks (design, recertification, reporting).
• Build capacity & coverage models to inform hiring and resource allocation.
• Develop scalable systems and templates for post-event reporting, case studies, and go-to-market enablement.
• Drive data quality and documentation discipline across CS systems.
• Act as the connective tissue between CS, Product, Sales, and Finance.

Technical Account Manager

Senior Software Engineer, Java Backend

Technical Solutions Manager

Client Services Operations Manager