Tixr

Client Services Operations Manager

Tixr

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Stand up CS tooling, AI & automation, and workflows (HubSpot, Intercom, Notion, etc.).
  • Own tiering & SLA frameworks (design, recertification, reporting).
  • Build capacity & coverage models to inform hiring and resource allocation.
  • Develop scalable systems and templates for post-event reporting, case studies, and go-to-market enablement.
  • Drive data quality and documentation discipline across CS systems.
  • Act as the connective tissue between CS, Product, Sales, and Finance.

Requirements

  • 3–6+ years in Client Service Ops, RevOps, BizOps, SalesOps or related operational roles ideally within SaaS or technology-enabled services organizations.
  • Deep passion for client experience and service excellence.
  • Strong systems thinker with hands-on ownership in HubSpot (or similar CRM), customer engagement tools (e.g. Intercom), and workflow automation platforms.
  • Proven ability to translate ambiguous problems into structured processes, playbooks, and measurable outcomes.
  • Data-fluent: Advanced Google Sheets/Excel, with exposure to BI platforms (exposure to Amazon Quicksight would be strongly preferred).
  • Comfortable working with executives and cross-functional leaders; can craft executive-ready presentations and narratives that influence strategy.
  • Builder’s mindset: you can balance tactical quick wins with long-term scalable design.
Benefits
  • Paid Health Benefits ($0 Premiums)
  • Dental, Vision, Life plans
  • Open Vacation
  • 401k (50% match up to 3%)
  • Paid Equipment
  • Education Stipend
  • Paid Holidays & Birthdays Off
  • Parental Leave
  • Team Offsites / Events
  • Ticket hookups!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data qualitydocumentation disciplinecapacity modelscoverage modelspost-event reportingcase studiesgo-to-market enablementworkflow automationadvanced Google SheetsExcel
Soft skills
client experienceservice excellencesystems thinkerproblem solvinginfluencing strategyexecutive communicationtactical quick winslong-term design