Tivita

Customer Support

• Support customers via chat, WhatsApp and meetings, assisting with day-to-day operations at Tivita;
• Investigate system issues and behaviors, identifying root causes before responding;
• Guide customers through processes such as billing, scheduling, transfers, reporting and financial organization;
• Work closely with the Product and Technology teams to create and track requests;
• Identify patterns of recurring questions and problems and translate them into process, material or product improvements;

Customer Experience Analyst (CX)

Designer

• Creating digital assets
• Institutional and commercial materials
• Collaborating with the team
• Organizing files and assets
• Iteration and continuous improvement

Junior Designer

Account Executive

• Sales cycle management: Drive opportunities from the initial meeting through contract close
• Consultative selling: Conduct deep discovery meetings to understand the prospect's current situation
• Value demonstration: Present our products and AI agents in a personalized way
• Pipeline and forecast management: Maintain accurate CRM records
• Strategic negotiation: Navigate decision-makers and overcome financial or technical objections

Customer Experience Analyst (CX)

Junior Designer

Account Executive – AE