Tive

Enterprise Account Manager

Tive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Onboarding new clients.
  • Evaluating and analyzing customer needs.
  • Cultivating healthy customer relationships.
  • Managing customers product and service orders.
  • Identifying upsell opportunities and growing strategic accounts.
  • Managing customer contract renewals.
  • Promoting customer loyalty and building trust and transparency with clients.
  • Acting as a customer advocate by re-engaging customers who seem to be inactive.
  • Maintaining client retention.

Requirements

  • 2+ years in an Enterprise Account Management/Customer Success role, preferably in B2B SaaS companies.
  • Experience working in shipping logistics is a plus.
  • Success in optimizing products and services based on client needs.
  • Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
  • Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
  • Bachelors’ Degree in a related field preferred.
  • Strong communication skills.
  • A passion for data-driven insights.
  • A solutions-oriented, customer-service and can-do attitude.
Benefits
  • A chance to join what may very well turn out to be the most important company in your career.
  • The autonomy and resources to build what you know how to build.
  • Work with a committed global team that have each others back.
  • Office-based or hybrid options. Your choice.
  • Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
  • We celebrate diversity, and consider it key to our success as both a team and a company.
  • We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Enterprise Account ManagementCustomer SuccessB2B SaaSshipping logisticsdata-driven insightsrevenue targetscustomer revenue retention
Soft Skills
strong communicationcustomer-service attitudesolutions-orientedrelationship buildingcustomer advocacy
Certifications
Bachelors’ Degree