Tive

Technical Support Representative

Tive

full-time

Posted on:

Location Type: Hybrid

Location: Prishtina • Kosovo

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Job Level

Junior

Tech Stack

MongoDBSQL

About the role

  • Investigate and own complex customer issues across software and hardware
  • Reproduce issues to determine whether behavior is expected, misconfiguration, or a bug
  • Use internal tools, databases, APIs, and device data to identify root causes
  • Document findings through clear investigation reports
  • Collaborate closely with Engineering, Product, and Customer Support
  • Escalate issues with proper context, data, and reproduction steps
  • Communicate clearly with customers to gather the right information and explain outcomes
  • Create and maintain internal guides and knowledge-base articles
  • Manage multiple ongoing investigations while prioritizing impact and urgency
  • Follow up to ensure issues are fully resolved and customers are informed.

Requirements

  • A degree in Computer Science or equivalent hands-on experience (1+ year) in a technical role
  • Experience working with REST APIs (reading, testing, troubleshooting)
  • Solid understanding of databases (relational and non-relational), such as SQL Server and MongoDB
  • Strong written and verbal communication skills in English
  • Excellent interpersonal skills and the ability to build trust with customers and internal teams
  • A problem-solving mindset and curiosity to investigate issues end to end.
Benefits
  • A chance to join what may very well turn out to be the most important company in your career.
  • The autonomy and resources to build what you know how to build.
  • Work with a committed global team that have each others back.
  • Office-based or hybrid options. Your choice.
  • Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
  • We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
REST APIsSQL ServerMongoDBtroubleshootinginvestigationdocumentationsoftware debugginghardware troubleshootingdata analysisproblem-solving
Soft Skills
written communicationverbal communicationinterpersonal skillstrust buildingcuriosityprioritizationcollaborationcustomer communicationreportingtime management
Certifications
degree in Computer Science