Lead – Solution Engineer
Freshworks
ITSM
Senior Solutions Engineer
Tiugo Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
React
About the role
- Join sales and customer success calls as the technical voice in the room
- Scope out integration paths with Uploadcare’s APIs (uploads, file transformations, CDN delivery, AI features, etc.)
- Translate business goals into technical implementation plans
- Answer technical questions in pre-sales and post-sales cycles, including architecture, performance, and security topics
- Build and deliver demos, sample integrations, and technical content (docs, code snippets, walkthroughs)
- Act as the liaison between the customer and internal product/engineering when it comes to roadmap needs or feature discussions
- Support marketing with technical input for whitepapers, blog posts, webinars, and campaigns
- Maintain a pulse on our customer base and help customer success teams identify white space and expansion opportunities
Requirements
- 5+ years in a customer-facing technical role (Solutions Engineering, Sales Engineering, Solutions Architecture, etc.)
- Strong technical foundation: you're comfortable reading docs, building API integrations, and explaining architectural trade-offs
- Experience working with frontend frameworks like React, or JAMstack platforms is a plus
- Excellent communication skills — you can explain complex ideas simply and clearly
- You're just as comfortable on a Zoom call with a CTO as you are walking a developer through an integration
- You are a team player who is focused on results while being considerate of everyone else (relationships are just as important as results).
Benefits
- Competitive medical, PTO, and retirement benefits
- Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
- Access to a mental health and wellbeing platform with 24/7 dedicated psychological support, and targeted programs to promote wellness
- Birthday leave
- Fully remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API integrationsarchitectureperformancesecurityfrontend frameworksReactJAMstacktechnical content creationtechnical demostechnical documentation
Soft skills
communicationteam playerrelationship buildingresults-orientedcustomer-facingtechnical explanationliaisonproblem-solvingcollaborationadaptability
