Tithe.ly

Manager

• Lead Tithely's website design and conversion rate optimization (CRO) efforts.
• Own the strategy and execution of Tithely's CRO program across the marketing website and signup funnels.
• Develop and prioritize a roadmap of experiments using analytics, customer research, heatmaps, and session recordings.
• Design, build, and analyze A/B tests using VWO.
• Define experiment success metrics, evaluate statistical significance, and document learnings.
• Continuously improve website conversion, free trial activation, and free-to-paid conversion.
• Design responsive landing pages and other web experiences that balance visual excellence with measurable business outcomes.
• Build and maintain scalable design systems in Figma.
• Own website conversion performance and report progress.
• Implement and validate tracking using Google Analytics 4 and GTM.
• Analyze user behavior to identify optimization opportunities.
• Collaborate with cross-functional teams to deliver high-performing web experiences.

Senior Website Manager

Growth Marketing

• Own the growth marketing strategy, including goals, channel mix, budget allocation, and success metrics across demand generation efforts
• Build and maintain a full-funnel marketing plan aligned to pipeline and revenue goals in partnership with Sales and RevOps
• Foster a culture of testing, learning, and continuous improvement across campaigns
• Report marketing performance to leadership with clear connection to pipeline and revenue outcomes
• Lead, coach, and develop a team across paid media, email, events, and digital marketing
• Create a high-accountability, high-support environment with clear expectations and strong execution
• Oversee content strategy, website performance, SEO, and emerging AI search visibility
• Own the event marketing strategy for webinars, conferences, summits, and field events
• Drive attendee acquisition and post-event follow-up through coordinated multichannel campaigns
• Measure event impact across registrations, attendance, pipeline, and revenue
• Lead paid media strategy across search, social, and other digital channels
• Own reporting for key growth metrics, including leads, pipeline, acquisition costs, and channel performance
• Partner with RevOps to ensure accurate attribution and clear measurement of marketing's revenue impact

Director of Growth Marketing

Customer Support

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Senior Website Manager

Director of Growth Marketing

Customer Support Advocate