Tithe.ly

Growth Marketing

• Own the growth marketing strategy, including goals, channel mix, budget allocation, and success metrics across demand generation efforts
• Build and maintain a full-funnel marketing plan aligned to pipeline and revenue goals in partnership with Sales and RevOps
• Foster a culture of testing, learning, and continuous improvement across campaigns
• Report marketing performance to leadership with clear connection to pipeline and revenue outcomes
• Lead, coach, and develop a team across paid media, email, events, and digital marketing
• Create a high-accountability, high-support environment with clear expectations and strong execution
• Oversee content strategy, website performance, SEO, and emerging AI search visibility
• Own the event marketing strategy for webinars, conferences, summits, and field events
• Drive attendee acquisition and post-event follow-up through coordinated multichannel campaigns
• Measure event impact across registrations, attendance, pipeline, and revenue
• Lead paid media strategy across search, social, and other digital channels
• Own reporting for key growth metrics, including leads, pipeline, acquisition costs, and channel performance
• Partner with RevOps to ensure accurate attribution and clear measurement of marketing's revenue impact

Director of Growth Marketing

Customer Support

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

Platform Engineer

• Provision and manage cloud infrastructure across compute, networking, storage, and managed databases
• Maintain consistency across development, staging, and production environments
• Plan and execute workload migrations across cloud providers with minimal disruption
• Identify and implement infrastructure cost optimization opportunities
• Build and maintain CI/CD pipelines across a multi-repository environment
• Implement deployment strategies such as blue/green, canary, and rolling deployments
• Develop automation tooling and scripts to reduce manual effort and improve delivery speed
• Write and maintain Terraform infrastructure across multi-account, multi-environment systems
• Establish IaC standards, module reuse patterns, and state management practices
• Drive infrastructure changes through version-controlled, peer-reviewed workflows
• Participate in on-call rotation and lead incident response efforts
• Maintain observability through dashboards, alerting, logging, and SLO tracking
• Conduct post-incident reviews and implement long-term remediations
• Manage secrets, certificates, and access controls using least-privilege principles
• Apply security best practices across infrastructure, containers, and CI/CD pipelines
• Support audit and compliance initiatives through documentation and access reviews
• Partner with engineering teams on infrastructure guidance and service design
• Create architecture documentation, runbooks, and operational guides
• Help build self-service platform capabilities for engineering teams

Senior Platform Engineer

Customer Success Manager

• Define and execute the strategy for Tithely’s customer community, including engagement goals, customer value, and long-term growth.
• Own and manage the community platform and related communication tools.
• Develop and implement programs that increase customer participation, engagement, and advocacy within the community.
• Lead customer-facing communications during critical incidents such as outages, bugs, maintenance windows, and other high-impact events.
• Create and manage lifecycle messaging strategies that keep customers informed without over-communicating.
• Establish consistent messaging standards, tone, and communication cadences across customer touchpoints.
• Own and scale Tithely’s Voice of Customer program, transforming customer feedback into actionable business insights.
• Aggregate and analyze feedback from support tickets, surveys, NPS responses, community discussions, and direct customer interactions.
• Build reporting frameworks that surface trends across customer segments, products, and lifecycle stages.
• Partner cross-functionally with Product, Sales, Support, and Leadership to distribute VOC insights and influence decision-making.
• Track and communicate how customer feedback is acted upon to reinforce customer trust and engagement.
• Map and optimize the end-to-end customer journey, identifying opportunities to reduce friction and improve the customer experience.
• Partner with cross-functional teams to ensure customer experiences align with intended processes and company standards.
• Identify key moments that drive customer satisfaction, retention, and long-term loyalty.

Director of Growth Marketing

Customer Support Advocate

Senior Platform Engineer

Customer Engagement Manager