Lead Care Manager
Titanium Healthcare Inc.
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $23 per hour
Job Level
Senior
About the role
- Responsible for an assigned caseload of adult and pediatric members
- Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
- Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
- Care Plans should be tailored to individual needs and goals
- Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
- Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to the member’s needs
- Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements
- Ensure that prescribed treatments and interventions are being followed and Communicate to PCP and specialty care providers any significant changes to member's concerns along with any updates on member’s status
- Provide positive member client service experience through multiple support channels including telephone and in-person.
- The Enhanced Care Management program is high touch and in-person centered
- Maintain accurate and up-to-date records of assessments, care plans, and interactions with members
- Ensure compliance with relevant regulations and standards
- Complete all required documentation accurately, in a timely manner and in accordance with company standards
- Provide leaders with case progress periodically/required basis
- Serve as an advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require
- Provide education to members and their families on health-related topics, treatment options, and self-care strategies
- Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services
- Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
- Opportunity to participate in training new employees
- Perform other duties as assigned or required per departmental policy
Requirements
- Fluent in English (written and verbal)
- Competent with computers, email, virtual platforms, Excel and other Microsoft Office based programs
- Prior experience using Electronic Medical Records
- Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear, effective manner
- Ability to identify problems and use logic and related information to develop and implement solutions
- Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
- Consistently operating a computer and other office equipment such as a telephone, calculator, copy machine, and printer
- Must be able to remain in a stationary position 30% of the time
- Must be able to move around the office or community 70% of the time
- Frequently moving or carrying office equipment weighing up to 15 pounds across offices
- Ability to operate a vehicle and travel to meet with assigned members around the community, attend meetings and different office locations as required or requested
- Associate degree and minimum 2 years of healthcare or care coordination experience
- Current and valid Driver’s License
- Proof of auto insurance
- Current BLS certification from the American Heart Association upon start
- Distraction-free home workspace with a secure internet connection
- Nice to haves: Medical Assistant certification, Certified Nursing Assistant or experience with home health, hospice or related field
- Exposure working in the healthcare field with pediatric populations
- Bilingual a plus