Titanium Healthcare Inc.

Bilingual

• Facilitate access to primary care and behavioral health providers, as needed
• Responsible for working effectively with and as part of Titanium’s interdisciplinary team to provide high quality and effective care management to members
• Engage members in skilled therapeutic interactions to promote health behaviors and/or other behavioral health interventions within scope of practice
• Coordinate care using resource linkage and partnering with other professionals and organizations in the community to ensure quality of care for members
• Provide seamless transition of care that meets requirements for post ER visits and hospitalizations
• Complete regularly scheduled follow-up visits
• Provide care coordination through phone calls, emails, messages, updating calendars, scheduling appointments, data entry, and attending meetings
• Support the Behavioral Health Care Manager, Community Health Worker, and Care Coordinator with delegated tasks
• Collaborate on member care issues with other ECM care team members
• Participate in weekly systematic case reviews and ad hoc case reviews
• Consult with the Clinical Nurse Leader and/or the Behavioral Health Care Manager before taking any clinical action
• Strategize to engage members in care and conduct motivational interviews
• Provide health education to members within scope of practice
• Initiate a care plan and complete all necessary assessments of healthcare plan guidelines
• Understand and abide by all departmental and companywide policies and procedures
• Perform other duties and projects assigned

Bilingual RN Care Manager

• The LCM is responsible for an assigned caseload of adult and pediatric members
• Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
• Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
• Tailor care plans to individual needs and goals
• Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
• Collaborate with medical Doctors, Clinical Consultants, Housing Navigators, and Leaders to make recommendations tailored to member needs
• Monitor the progress of members and update care plans as needed per policy and compliance requirements
• Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status
• Provide positive member client service experience through multiple support channels including telephone and in-person
• Maintain accurate and up-to-date records of assessments, care plans, and interactions with members
• Ensure compliance with relevant regulations and standards
• Complete all required documentation accurately, in a timely manner and in accordance with company standards
• Provide leaders with case progress periodically/required basis
• Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require
• Provide education to members and their families on health-related topics, treatment options, and self-care strategies
• Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services
• Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
• Participate in training new employees
• Perform other duties as assigned or required per departmental policy

Bilingual Lead Care Manager

Payroll

• Process and support semi-monthly payroll activities for approximately 300 employees across multiple programs and departments
• Review payroll data for accuracy, completeness, and compliance prior to payroll submission
• Audit timecards, missed punches, premium pay, overtime, retro pay, and pay adjustments
• Ensure payroll changes are supported by proper documentation and approvals
• Coordinate payroll timelines and communicate deadlines to leaders and employees
• Assist with payroll corrections, voids, reversals, and off-cycle payments as needed
• Maintain accurate payroll records and audit trails
• Review timecard edits and correction requests for compliance with company policy and California wage-and-hour requirements
• Monitor patterns involving missed meals, overtime, rounding concerns, undocumented edits, and schedule reconstruction
• Partner with leaders to resolve payroll discrepancies before payroll processing deadlines
• Support internal payroll audits and compliance reviews
• Help maintain defensible payroll documentation and reporting practices during audits, investigations, or legal reviews
• Track and escalate recurring payroll or timekeeping issues to leadership
• Prepare recurring payroll, overtime, and timekeeping reports for leadership review
• Assist with payroll-related data analysis and trend tracking
• Maintain payroll files, records, and system documentation
• Support reconciliation activities between payroll, HRIS, and benefit systems

Payroll and Compliance Specialist

• Review and interview potential members to verify eligibility for enrollment
• Complete referral process when necessary
• Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
• Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
• Cross-functionally work with healthcare professionals, community and social support services, and other company employees
• Document evidence of care in member record in a concise and timely manner using the EHR system
• Routinely check in or schedule appointments with assigned members
• Maintain documentation of all member encounters to complete established reporting requirements
• Communicate with providers and care teams regarding member progress and care needs
• Explain and translate information related to the member’s care to and on behalf of the member, when necessary
• Identify and follow up on all referrals to assure continuity of care and member/family needs have been met
• Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
• Address member questions and process member requests in a timely manner
• Investigate and direct member inquiries or complaints to appropriate staff members, including follow-ups to ensure satisfactory resolution
• Follow established policies to enroll and disenroll members
• Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance, and food assistance
• Follow established protocol around patients experiencing pain, safety concerns, and/or mental health concerns to create safety plans, if necessary
• Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services
• Understand and abide by all departmental and companywide policies and procedures
• Comply with all safety and injury prevention policies and regulations
• Perform other duties as assigned or required

Bilingual Care Coordinator

Human Resources

• Lead and conduct workplace investigations, including harassment, discrimination, retaliation, and policy violations
• Conduct investigations from intake through resolution, including planning, witness interviews, credibility assessments, and detailed findings documentation
• Develop investigation strategies based on the nature and complexity of each case, ensuring a thorough and impartial approach
• Evaluate conflicting information and make well-reasoned, defensible findings based on evidence and established standards
• Provide guidance to managers on employee relations issues, including performance management, corrective action, and terminations
• Ensure consistent application of company policies and employment practices
• Prepare thorough, clear, and defensible investigation summaries and recommendations
• Administer employee engagement surveys, including mid-year and annual initiatives
• Analyze survey results and identify key themes, trends, and opportunities for improvement
• Prepare clear and actionable reports for leadership
• Partner with leaders to develop and track engagement action plans
• Support performance review cycles, including process coordination, communication, and reporting

Senior Employee Relations and Engagement Specialist

Consultant

• Provide clinical oversight and support to ensure high-quality effective care management for members across the ECM program
• Collaborate closely with Lead Care Managers (LCMs) and ancillary clinical staff (e.g., RNs, LCSWs, RDs) to support member care needs and clinical decision-making
• Facilitate access to appropriate healthcare services including primary care, behavioral health, and specialty services, as needed
• Complete clinical oversight of Comprehensive Assessments and Care Management Plans to ensure accuracy, appropriateness, and alignment with healthcare plan guidelines
• Lead and/or participate in Emergent and Non-Emergent Clinical Case Conferences to address complex member needs and ensure timely interventions
• Participate in Interdisciplinary Care Team (ICT) meetings to provide clinical input and recommendations to support coordinated and whole-person care
• Conduct and/or oversee medication reconciliation to ensure safety and accuracy of member medication regimens
• Support and guide smooth Transitions of Care (TOC) following emergency room visits and hospitalizations, ensuring timely follow-up and continuity of care
• Engage members, as appropriate, using clinical expertise and motivational interviewing techniques to support health behavior change and care plan adherence
• Provide health education within scope of practice to promote improved health outcomes
• Coordinate care through collaboration with internal teams and external providers, ensuring seamless communication and continuity of care
• Ensure all clinical activities are documented accurately and in accordance with organizational, regulatory, and healthcare plan requirements
• Consult and collaborate with clinical leadership as needed for complex cases or escalations
• Participate in case reviews and clinical discussions to support quality, consistency, and continuous improvement
• Adhere to all departmental and organizational policies, procedures, and compliance requirements
• Perform other duties and projects as assigned

Bilingual RN Care Manager

Bilingual Lead Care Manager

Bilingual Lead Care Manager

Payroll and Compliance Specialist

Bilingual Care Coordinator

Senior Employee Relations and Engagement Specialist

RN Clinical Consultant

RN Care Manager

Bilingual Lead Care Manager