Titanium Healthcare Inc.

Bilingual Outreach and Enrollment Coordinator

Titanium Healthcare Inc.

full-time

Posted on:

Location Type: Hybrid

Location: San Luis Obispo • California • United States

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Salary

💰 $21 - $25 per hour

Job Level

Junior

About the role

  • Execute outreach strategies to identify, engage, and enroll potential members
  • Verify eligibility for enrollment in the ECM program
  • Complete and upload enrollment intake forms to member charts
  • Conduct telephonic/in-person outreach, assessments, and referrals as needed
  • Represent Titanium Healthcare at community events, health fairs, and meetings
  • Organize and lead community health events, including informational sessions
  • Identify, coordinate, and follow up on member referrals to ensure continuity of care
  • Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
  • Document member enrollment evidence in EHR record concisely and on time
  • Perform other duties and projects assigned

Requirements

  • Minimum high school diploma/GED required
  • 1 year of outbound call center experience, community outreach, or canvassing
  • Current and valid Driver’s License
  • Proof of auto insurance
  • Distraction-free home workspace with a secure internet connection
  • Fluent in English (written and verbal), Bilingual in Spanish
  • Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner
  • Competent with computers, email, virtual platforms, and Microsoft Office based programs
  • Ability to type for extended periods
  • Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Benefits
  • Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
  • Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
  • Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
  • Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
  • Flexible Spending, Health Savings & Dependent Care Accounts
  • Life/AD&D insurance funded 100% by Titanium Healthcare
  • Supplemental Short-Term Disability
  • Employee Assistance Programs
  • Protect your pet(s) with Pet Insurance
  • 401(k) plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
outbound call center experiencecommunity outreachcanvassingEHR documentationenrollment intake formsmember referralstelephonic outreachin-person outreachassessmentscontinuity of care
Soft Skills
communication skillsverbal communicationwritten communicationorganizational skillsleadershipcollaborationattention to detailethical standardscommitment to confidentialityability to convey information clearly
Certifications
high school diplomaGEDvalid Driver’s Licenseproof of auto insurance