Titanium Healthcare Inc.

Bilingual Outreach Lead, Care Manager

Titanium Healthcare Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Anaheim • California • United States

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Salary

💰 $21 - $25 per hour

Job Level

Senior

About the role

  • Care Coordination: Manage an assigned caseload of adult and pediatric members
  • Conduct comprehensive assessments to determine the physical, emotional, and social needs of members
  • Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs
  • Tailor care plans to individual needs and goals
  • Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care
  • Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs
  • Continuously monitor the progress of members and update care plans as needed per policy and compliance requirements
  • Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status
  • Provide positive client service experience through multiple support channels including telephonic and in-person; the Enhanced Care Management program is high touch and in-person centered
  • Maintain accurate and up-to-date records of assessments, care plans, and interactions with members
  • Ensure compliance with relevant regulations and standards
  • Complete all required documentation accurately in a timely manner and in accordance with company standards
  • Provide leaders with case progress periodically and on a required basis
  • Serve as an advocate for patients or clients, helping navigate the healthcare system, understand treatment options, and access the services required
  • Provide education to members and their families on health-related topics, treatment options, and self-care strategies
  • Identify and connect members with appropriate community resources, support services, and programs to address needs, such as housing assistance, financial aid, or counseling services
  • Help plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting
  • Opportunity to participate in training new employees
  • Outreach: Conduct telephonic or in-person outreach efforts to current or prospective members
  • Follow established policies to outreach, enroll, and exclude members
  • Verify enrollment eligibility for the Enhanced Care Management program
  • Complete referrals to the ECM program when necessary
  • Partner with healthcare professionals, community, social support services, and other healthcare entities to locate members
  • Answer inbound helpline and respond to member inquiries in a timely and professional manner
  • Continuously improve knowledge of Company products and services to better assist members
  • Utilize and review data sharing sites to collect and share patient health information and ER utilization with relevant care teams to initiate transition of care
  • Review and verify the accuracy of member information file to ensure data is up to date and there are no errors
  • Perform other duties as assigned or required per departmental policy

Requirements

  • Associate degree and minimum 2+ years of healthcare or care coordination experience
  • Current and valid Driver’s License
  • Proof of auto insurance
  • Current BLS certification from the American Heart Association upon start date
  • Distraction-free home workspace with a secure internet connection
Benefits
  • Make an impact: an organization who cares about its employees, communities, and the future of healthcare
  • Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
  • Growth: opportunities to develop and grow your career with us
  • Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
  • Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
  • Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
  • Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
  • Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
  • Flexible Spending, Health Savings & Dependent Care Accounts
  • Life/AD&D insurance funded 100% by Titanium Healthcare
  • Supplemental Short-Term Disability
  • Employee Assistance Programs
  • Protect your pet(s) with Pet Insurance
  • 401(k) plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
care coordinationcomprehensive assessmentsindividualized care plansdocumentationdata sharingenrollment verificationreferral completioncommunity resource connectiondischarge planningtelephonic outreach
Soft Skills
communicationadvocacyclient servicecollaborationorganizationproblem-solvinginterpersonal skillstrainingmonitoringeducation
Certifications
Associate degreeDriver’s Licenseauto insuranceBLS certification