Bilingual Care Coordinator
Titanium Healthcare Inc.
full-time
Posted on:
Location Type: Hybrid
Location: San Bernardino • California • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $23 per hour
Job Level
Junior
About the role
- Review and interview potential members to verify eligibility for enrollment in the Health Homes Program (HHP)
- Complete referral process when necessary
- Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator
- Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers
- Work with healthcare professionals, community and social support services, and other company employees
- Document evidence of care in the member’s record in a concise and timely manner using the EHR system
- Routinely check in or schedule appointments with assigned members
- Maintain documentation of all member encounters to complete established reporting requirements
- Communicate with providers and care team regarding member progress and care needs
- Explain and translate information related to the member’s care to and on behalf of the member, when necessary
- Identify and follow up on all referrals made to assure continuity of care and that member/family needs have been met
- Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family
- Address member questions and process member requests in a timely manner
- Investigate and direct member inquiries or complaints to appropriate staff members, including follow ups to ensure satisfactory resolution
- Follow established policies to enroll and disenroll members
- Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance
- Follow established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary
- Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services
- Understand and abide by all departmental and companywide policies and procedures
- Comply with all safety and injury prevention policies and regulations
- Perform other duties as assigned or required
Requirements
- Bachelor’s degree in sociology, social work, public health, physiology, or other related field, OR an Associate degree and 1 year of experience
- Current and valid Driver’s License
- Proof of auto insurance
- Distraction-free home workspace with a secure internet connection
Benefits
- Paid Time Off: 12 holidays and up to 3 weeks of accrued PTO
- a, sick, jury duty, bereavement, and reproductive loss
- Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
- Flexible Spending, Health Savings & Dependent Care Accounts
- Life/AD&D insurance funded 100% by Titanium Healthcare
- Supplemental Short-Term Disability
- Employee Assistance Programs
- Pet Insurance
- 401(k) plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EHR systemcare plan developmentreferral processdocumentationmember enrollmentsafety plan creationcase management
Soft skills
communicationinterpersonal skillsproblem-solvingorganizational skillseducational skillsempathyconflict resolution
Certifications
Bachelor’s degreeAssociate degreeDriver’s License